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Missing AVX & AVX2 Instruction Sets Error Message

New Here ,
Feb 09, 2025 Feb 09, 2025

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This morning, I attempted to open a Photoshop file to make some final adjustments before submitting it for a school assignment. However, as soon as I attempted to open the Photoshop file, I was greeted with an error message stating, "Could not complete your request because your computer does not provide the required AVX and AVX2 instruction sets needed to process video." As a result, the program will not open the file regardless of how many times I try or methods I use. However, when I attempt to open Photoshop files from previous assignments, they open without any issues.
 
For context, the file consists of exactly this; my background image & clipping mask, black & white adjustment layer, threshold adjustment layer, and 5 color fill layers with clipping masks. To my knowledge, there is nothing in the file that would require video extensions or anything like that. I was just working in the file last night with no issues whatsoever and did not do anything out of the ordinary with or to the file or my computer then until now. So I don't understand why it is suddenly having an issue with opening the file now.
 
So, why this issue is happening? And, furthermore, what I should do? Do I have to now restart the entire project from scratch? And, if so, how to I prevent this issue from happening again?
 
(Screenshot of the issue is included)
 
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Adobe
Community Expert ,
Feb 09, 2025 Feb 09, 2025

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This is a hardware (CPU) requirement for the Photoshop application to open and run at all. It has nothing to do with the file. It came into effect with Photoshop version 24 or 25 (can't recall which) - but any CPU from the last 10 years or so should be fine.

 

Or at least that's what it's supposed to mean. If your CPU does support AVX2, but you still get this message - or you're getting it with some files and not others - something's gone wrong. It shouldn't even be possible to install Photoshop if this requirement isn't met.

 

Can you post the full Help > System Info from Photoshop?

 

 

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New Here ,
Feb 20, 2025 Feb 20, 2025

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I just started getting this same error today. I can literally work in Photoshop doing normal Photoshoppy things, but when I try and Import >Video Frames to Layers I get that error message.

 

Here's my System Info:

 

Adobe Photoshop Version: 25.12.1 20241213.r.994 e7ca8b4 x64 Number of Launches: 62 Operating System: Mac OS 14.7.4 System architecture: AppleRosetta CPU Family:6, Model:12, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HybridCPU(8:4) Physical processor count: 12 Processor speed: 2400 MHz Built-in memory: 65536 MB Free memory: 38743 MB Memory available to Photoshop: 59702 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.24.8 SAM SDK Version: 9.1.0.1-fio ACP.local Status: - SDK Version: 4.0.0.3 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.4.0.31 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.4 OpenColorIO version: 2.3.2 C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5 NGL Version: 1.38.0.10 Chalkboard: Disabled. Chalkboard Doc Create: Disabled. Precise Color Management for HDR Display: Disabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 7.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Apple M2 Max
GPUVendor: APPLE
Apple M2 Max UNKNOWN, APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 51,539 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: (0, 0) -> (3456, 2234) Display scale: 2 High DPI Monitor Main Display Display Type: WCG Display: 2 Display Bounds: (9472, -660) -> (15488, 2724) Display scale: 2 High DPI Monitor Display Type: SDR Display: 3 Display Bounds: (3456, -660) -> (9472, 2724) Display scale: 2 High DPI Monitor Display Type: SDR ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/sniffer" -baseTimeMS=527831051 -comment=Photoshop Version: Adobe Photoshop 25.12.1 20241213.r.994 e7ca8b4 x64

[0 ms]
Start GetSnifferResult

[195 ms]
Start sniffer 2025-02-20 12:48:44
# Photoshop Version: Adobe Photoshop 25.12.1 20241213.r.994 e7ca8b4 x64
sniffer -baseTimeMS=527831051 -comment=Photoshop Version: Adobe Photoshop 25.12.1 20241213.r.994 e7ca8b4 x64

{37 ms}
Start platform native
# displays: 3
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (3,456, 2,234)
Dimensions: (3,456 2,234)
Display scale: 2
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Apple M2 Max index=0)

Display 1
Display: 2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (9,472, -660) -> (15,488, 2,724)
Dimensions: (6,016 3,384)
Display scale: 2
Physical size: (599.241 339.738)
Pixel size: (0.0996078 0.100395)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Apple M2 Max index=0)

Display 2
Display: 3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,456, -660) -> (9,472, 2,724)
Dimensions: (6,016 3,384)
Display scale: 2
Physical size: (599.241 339.738)
Pixel size: (0.0996078 0.100395)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Apple M2 Max index=0)

# devices: 1
Device 0
Name: Apple M2 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 3
1
2
3
GPU accessible RAM: 51,539 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 51,539 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{142 ms}

{142 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M2 Max
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 51,539 MB
VRAM: 51,539 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Jul 19 2024 22:06:45))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 170 GB / s
Compute score: 593.778
Device name string: Apple M2 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{192 ms}

Exit code kExitNormal
End sniffer 2025-02-20 12:48:44
[kStatusNormal, kExitNormal]

[195 ms]
Finish RunAllAPIs

[197 ms]
Finish GetSnifferResult

------- Sniffer output
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CloudAILib.framework CloudAILib 28.0.0.89 SPBasic.framework SPBasic 28.0.0.89 dvacaptioning.framework dvacaptioning 24.2.0.1 AdobeCoolType.framework AdobeCoolType 9.1.0 79.ffc38a1a46. boost_regex.framework boost_regex 1 boost_program_options.framework boost_program_options 1 dvamediatypes.framework dvamediatypes 24.2.0.1 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 1 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.55802 79.e8711cb0 dvaui.framework dvaui 24.2.0.1 MacMemory.framework MacMemory 28.0.0.89 boost_thread.framework boost_thread 1 AILib.framework AILib 28.0.0.89 ICUData.framework ICUData 14.1.1.d035417 dvamarshal.framework dvamarshal 24.2.0.1 aifm.framework aifm 28.0.0.89 Unified Extensibility Platform uxp-7.4.1-release UPIC 2.6.0 Required plugins: Accented Edges 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 25.12.1, © 2014-2024 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 17.2 (2155), Copyright © 2025 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 17.2 (2155), Copyright © 2025 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 25.12 © 2002-2024 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 25.12 © 2003-2024 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 25.12 © 2003-2024 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 25.12 © 2012-2024 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 25.12 © 1990-2024 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 25.12 © 2024-2024 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 25.12, Copyright © 2002-2024 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 25.12 © 2001-2024 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 25.12.1, © 2002-2024 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 25.12.1, © 2002-2024 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 25.12.1, © 2001-2024 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 25.12 © 1990-2024 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 25.12 © 1990-2024 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Parametric Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Patchwork 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 25.12 © 1989-2024 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 25.12 © 1989-2024 Adobe. 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All rights reserved. - from the file “VanishingPoint.plugin” Variance 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 25.12.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 25.12 © 1989-2024 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 25.12.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: Extensis 26.0.5.12041, Copyright © 2025 Celartem, Inc., doing business as Extensis. All rights reserved. - from the file “/Applications/Adobe Photoshop 2024/Plug-ins/Automate/ExtensisFontManagementPS2024.plugin/” Topaz Photo AI NO VERSION - from the file “/Applications/Adobe Photoshop 2024/Plug-ins/TopazPhotoAIAutomate.plugin/” TPAIApplyImageDataFilter NO VERSION - from the file “/Applications/Adobe Photoshop 2024/Plug-ins/TopazPhotoAIApply.plugin/” TPAIGatherImageDataFilter NO VERSION - from the file “/Applications/Adobe Photoshop 2024/Plug-ins/TopazPhotoAIGather.plugin/” Duplicate and Disabled plugins: Topaz Photo AI NO VERSION - from the file “/Applications/Adobe Photoshop 2024/Plug-ins/TopazPhotoAI.plugin/” Topaz Photo AI NO VERSION - from the file “TopazPhotoAIAutomate.plugin” TPAIApplyImageDataFilter NO VERSION - from the file “TopazPhotoAIApply.plugin” TPAIGatherImageDataFilter NO VERSION - from the file “TopazPhotoAIGather.plugin” Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 8.3.0.35 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-8.3.0/" CmdN: 1.23.5
UAB: 2.18.0-8 Loaded at: 90 ms - launch time impact: 138 ms ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder" Loaded at: 3409 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 30.15.0.0 - from the file "Required Folder" In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder" Loaded at: 92 ms - launch time impact: 0 ms PiXimperfect Compositing (Prepared) 1.3.8.0 - from the file "Plugin Marketplace" Content Credentials (Loaded) 0.46.0.0 - from the file "Required Folder" Loaded at: 2928 ms - launch time impact: 2 ms CC Libraries Panel (Prepared) 4.9.105.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_9_105/" CAPTURE: 2.0.41 STOCK: 4.2.6 Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder" Loaded at: 3409 ms - launch time impact: 0 ms Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder" Loaded at: 3409 ms - launch time impact: 1 ms Photoshop UXP Export-As (Prepared) 5.10.0.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 4.4.22.0 - from the file "Required Folder" Loaded at: 3410 ms - launch time impact: 0 ms Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Loaded) 1.6.9.0 - from the file "Required Folder" Loaded at: 2170 ms - launch time impact: 0 ms IC popup message (Loaded) 1.0.0.0 Loaded at: 2925 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 2925 ms - launch time impact: 0 ms Discover Panel (Loaded) 2407.105.0.20 - from the file "Required Folder" Loaded at: 3410 ms - launch time impact: 15 ms Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder" Scan time: 0 ms - entries: 36 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_9_105/index.html” Pantone Connect 1.0.10 - from the file “/Library/Application Support/Adobe/CEP/extensions/Pantone Connect/html/index.html” com.pantone.v1.1.auth 1.0.10 - from the file “/Library/Application Support/Adobe/CEP/extensions/Pantone Connect/html/auth.html” com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_9_105/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_9_105/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Extensis 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/Extensis_Photoshop_HTML/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” GoVisually 1.3.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.govisually.UPLOADER/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_9_105/manager.html” Installed TWAIN devices: NONE

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New Here ,
Feb 20, 2025 Feb 20, 2025

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...and I should mention that was in Photoshop 2024. It works fine in PS 2023.

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Community Expert ,
Feb 20, 2025 Feb 20, 2025

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Actually, your system info does not list AVX/AVX2 support. It should be right up there at the beginning, under system architecture.

 

Obviously, an M2 will have AVX2 support. Apparently you're running under Rosetta emulation, could that be the reason? Current versions will run natively in Apple silicon.

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New Here ,
Feb 20, 2025 Feb 20, 2025

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And that 100% solved the problem. I had turned on Rosetta emulation as I can't seem to run the Pantone extension otherwise. Looks like I'll just have to juggle those issues. Thanks for the help!

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