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Missing blank document presets, disappears after making new ones as well

Community Beginner ,
Jul 26, 2023 Jul 26, 2023

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My adobe photoshop 2023 has deleted all my blank document presets and everytime i try to make a new one, it also disappears after exiting photoshop. this is frustrating and has lead to a massive workflow disruption. Can anyone help? pleease

 

SAVED window is blank

Geezer313057596drm_0-1690428488835.png

PHOTO window is blank

Geezer313057596drm_2-1690428511627.png

PRINT is blank

Geezer313057596drm_3-1690428523990.png

 

 

everything is blank, can anyone help me restore my these blank document presets?

 

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Adobe
Community Expert ,
Jul 26, 2023 Jul 26, 2023

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Have you tried resetting the Preferences? If you have altered a bunch of them you may want to back them up before you do.

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Community Beginner ,
Jul 26, 2023 Jul 26, 2023

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hello! yes i have already reset the preferences, shut down pc and quit photoshop. 

 

everytime i make a new document preset, named and save it. it disappears the next time i open photoshop. 

this has really affected my workflow sadly.

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Community Expert ,
Jul 26, 2023 Jul 26, 2023

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This is not a solution but a possible temporary work around. Could you create a series of blank documents that live in some kind of template folder? Could you put such files into a Creative Cloud library?

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Community Beginner ,
Jul 26, 2023 Jul 26, 2023

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all blank documents are saved in New Doc Sizes.json file found in app data > roaming > adobe photoshop 2023 settings. I put in my back of blank documents there and photoshop just wildly overwrites it with blank everyime i open up Photoshop

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Community Expert ,
Jul 26, 2023 Jul 26, 2023

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I know it's not a fix but does storing "template" files in a Creative Cloud folder help?

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New Here ,
Sep 18, 2023 Sep 18, 2023

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Have you found the solution yet? Not only presets, but anything i add to photoshop, eg. add-ons, patterns, brushes,etc. goes missing on quitting and reopening the next time. Please help

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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The only solution I found was to apply a Windows 8 compatibility mode to Photoshop. All the preset documents then reappeared.  This worked fine for a few days, but then every function would freeze on opening photoshop. The only way to solve this problem was to switch the compatibility mode off again. After that, it didn't freeze and was functional, but the preset documents disappeared as before.  It would seem that Windows 11 is causing the problem - well, it is for me, as that's the OS I'm using.

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Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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**UPDATE**  As I posted before, the only way I found to solve the missing document presets was to use compatibility mode, but which froze Photoshop functions after a while. I then switched off compatibility mode to make it functional, but this caused the presets to disappear once again.  Now, without turning compatibility mode back on, the presets have, for some reason, reappeared. I can't say I've done anything else to solve the problem, but it seems to be working for now, so I'm not sure where the problem lies if or when it reoccurs.

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New Here ,
Feb 08, 2024 Feb 08, 2024

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Very annoying issue. The reset preferences worked for me on windows 11.

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