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Participant
November 23, 2021
Answered

Missing printer profile for Epson P700

  • November 23, 2021
  • 3 replies
  • 6784 views

After updating to PS version 23.0.2, Epson premium paper glossy is now missing from printer profile.  I need it back. 

This topic has been closed for replies.
Correct answer TheDigitalDog

Yes following the path you show I can see the icc profiles.  

 


Cool!

Not sure why they don't show up in Photoshop and every other ICC aware application (or is this just a PS issue)?

You could try moving (or coping) them here:

/Users/~(yourlibraryname)~/Library/ColorSync/Profiles

See them now?

3 replies

NB, colourmanagement
Community Expert
Community Expert
December 20, 2021

Epson printer profiles are missing in Photoshop manages color in the print dialog (Mac)

 

 

To use "Photoshop Manages Color" properly (to make accurate prints) you need access to the printer manufacturer's paper specific profiles, since you need to select the relevant paper profile in that dialog.

Using "Printer Manages Color" should work for Epson’s own papers, as long as the printer driver is correctly installed.

Printer Manages Color [based on the media type selected] calls upon ICC printer profiles from a different installed folder*

[*usually a hidden one, this is so they don't get deleted inadvertently, more on that and how to find them below].

 

 

Epson ICC printer profiles may be missing in Photoshop after updating macOSX. This issue started with Mojave.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html#epson-printer-profiles-missing

Adobe’s tips:-

To resolve this issue, reset the printing system in your Mac's system preferences and then add your Epson printer again. 

  1. Reset the printing system.
    For instructions, refer to Apple's support documentation: https://support.apple.com/en-us/HT203343#reset

  2. Add your Epson printer again.
    For instructions, refer to Apple's macOSX User Guide documentation: Add a printer on Mac


  3. Relaunch Photoshop.

 

 

When you select Photoshop manages color in the “print” dialog, the “printer profile” dropdown should now provide you with a list of all the ICC printer profiles on your system. If not please read on.

The Epson installer puts them in hidden folders, but normally Photoshop can access them via a hidden link.

You may be able to find the profiles manually in the folder hierarchy

Are you working on a PC? If so, you may need help from Epson's support team.

 

Here are some Mac tips for when Photoshop can't find the Epson profiles:

 

I had to search for these myself on a client site once, took me quite a while and a lot of head scratching. But it means I now know how to find them

 

Basically, the printer profiles are in a folder hidden away in the system “library”

Navigate to

Your hard disk name”/library/ printers/EPSON/InkjetPrinter2/ICCProfiles/ [hidden inside a “package”]

[Not in the “your username”/library/ ]

Screenshot below

Inside the ICCProfiles folder (see above) is another folder containing the printer name, e.g:  Epson Stylus Pro 4900_4910.profiles

 

If you right click [or ‘control’ click] it and select "show package contents"

A contents folder appears

Now look inside that folder and you’ll find the ”resources" folder. 

 

see screenshot below

 

These are the icc profiles which used within the Epson driver [e.g. when you select Photoshop’s 'printer manages colour' option],

DO NOT DELETE OR MOVE THEM. It’s OK to copy of course.

SO - don't drag to move them as this actually removes them from the original folder

You can copy to your normal ICC profiles folder which is in the system library

[ computer name/hard disk name/Library/Colorsync/Profiles ]

 

 

 

 

Restart Photoshop, can you now see the profiles you copied across in Photoshop’s print dialog under "Photoshop manages color"?

 

I hope this helps

Happy Printing

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

Participating Frequently
December 20, 2021

There was a security change in CorlorSync with the update to Mac Os 11.6.2.

 

Maybe this is why some of the profiles are not used by Colorsync anymore.

 

 

ColorSync

Available for: macOS Big Sur

Impact: Processing a maliciously crafted image may lead to arbitrary code execution

Description: A memory corruption issue in the processing of ICC profiles was addressed with improved input validation. 

CVE-2021-30942: Mateusz Jurczyk of Google Project Zero

Participating Frequently
December 22, 2021

This is almost certainly the problem. Since updating to 11.6.2, I can only access _some_ of the profiles for my Epson 700 printer from inside Adobe apps. The ones I can access are the newer profiles that media installer downloads. The ones that came with teh driver, dated May 26, 2021 in this list, do not work.

 

If I copy them to my user profiles directory, I can get them to appear in the list in photoshop, but not lightroom. However if I try to print with one of them I just get a blank page.

 

It seems EXACTLY like the profiles are not passing some kind of security muster.

 

I guess this is on Epson to update their profiles. I now cannot make decent prints until it is fixed. I wish I knew some way to escalate this with Epson.

NB, colourmanagement
Community Expert
Community Expert
December 9, 2021

Epson printer profiles are missing in Photoshop manages color in the print dialog (Mac)

 

 

To use "Photoshop Manages Color" properly (to make accurate prints) you need access to the printer manufacturer's paper specific profiles, since you need to select the relevant paper profile in that dialog.

Using "Printer Manages Color" should work for Epson’s own papers, as long as the printer driver is correctly installed.

Printer Manages Color [based on the media type selected] calls upon ICC printer profiles from a different installed folder*

[*usually a hidden one, this is so they don't get deleted inadvertently, more on that and how to find them below].

 

 

Epson ICC printer profiles may be missing in Photoshop after updating macOSX. This issue started with Mojave.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html#epson-printer-profiles-missing

Adobe’s tips:-

To resolve this issue, reset the printing system in your Mac's system preferences and then add your Epson printer again. 

  1. Reset the printing system.
    For instructions, refer to Apple's support documentation: https://support.apple.com/en-us/HT203343#reset

  2. Add your Epson printer again.
    For instructions, refer to Apple's macOSX User Guide documentation: Add a printer on Mac


  3. Relaunch Photoshop.

 

 

When you select Photoshop manages color in the “print” dialog, the “printer profile” dropdown should now provide you with a list of all the ICC printer profiles on your system. If not please read on.

The Epson installer puts them in hidden folders, but normally Photoshop can access them via a hidden link.

You may be able to find the profiles manually in the folder hierarchy

Are you working on a PC? If so, you may need help from Epson's support team.

 

Here are some Mac tips for when Photoshop can't find the Epson profiles:

 

I had to search for these myself on a client site once, took me quite a while and a lot of head scratching. But it means I now know how to find them

 

Basically, the printer profiles are in a folder hidden away in the system “library”

Navigate to

Your hard disk name”/library/ printers/EPSON/InkjetPrinter2/ICCProfiles/ [hidden inside a “package”]

[Not in the “your username”/library/ ]

Screenshot below

 

Inside the ICCProfiles folder (see above) is another folder containing the printer name, e.g:  Epson Stylus Pro 4900_4910.profiles

 

If you right click [or ‘control’ click] it and select "show package contents"

A contents folder appears

Now look inside that folder and you’ll find the ”resources" folder. 

 

see screenshot below

These are the icc profiles which used within the Epson driver [e.g. when you select Photoshop’s 'printer manages colour' option],

DO NOT DELETE OR MOVE THEM. It’s OK to copy of course.

SO - don't drag to move them as this actually removes them from the original folder

You can copy to your normal ICC profiles folder which is in the system library

[ computer name/hard disk name/Library/Colorsync/Profiles ]

 

 

 

 

Restart Photoshop, can you now see the profiles you copied across in Photoshop’s print dialog under "Photoshop manages color"?

 

I hope this helps

Happy Printing

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

 

 

 

TheDigitalDog
Inspiring
November 23, 2021

Epson profiles are installed with the print driver, download it again, ONLY from Epson, never Apple and reinstall. Should show up. 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
pixel_louAuthor
Participant
December 8, 2021

Good suggestion thank you, but it didn't solve the problem.  I closed PS.  I downloaded the print driver (from Epson).  I restarted my computer.  I started up PS.  Tried to print.  Still missing most of the Epson profiles, example EPSON premium photo glossy.  

 

TheDigitalDog
Inspiring
December 22, 2021

Where would you like me to send that email to?

 


I got all three profiles thanks.

All three show up in Lightroom Classic for me (see screen capture).

All three show up in Photoshop too.

None show any errors when using Profile First Aid with the ColorSync Utility.

One seems odd: Epson_SC-P900_700_Standard which shows as only being 72K in size. It isn't a true output (Matrix) profile, too small, doesn't have a perceptual table, soft proofing shows identical results with the four options (shouldn't); looks like a display profile. But again, all do show up for me. Aside from Standard, the other two are fine and behave as they should.

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"