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galacticvegetable
Participant
December 6, 2018
Answered

Most menus greyed out in Photoshop CC 2019?

  • December 6, 2018
  • 4 replies
  • 25983 views

Hi! I'm trying to use Photoshop, but I can't use any of the menu items. All of them are greyed out. I'm not opening anything from other programs (all other answers pointed to Lightroom, which I don't even have installed.) and It's getting really frustrating. Does anyone have any ideas what could be happening? I've tried restarting the app, which didn't help, as well as restarting my whole computer which didn't help either.

    This topic has been closed for replies.
    Correct answer Mohammad.Harb

    have you tried to reset the preferences settings ?

    edit -> preferences -> general     click on reset preferences on quit,  then restart Photoshop

    4 replies

    S
    Shealaroux
    Participant
    February 4, 2020

    That option does not exist

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      January 27, 2020

      Reset preferences really does fix a lot of problems, including a crashing oprinter process - good tip Mohammad

       

      neilB

      Mohammad.Harb
      Community Expert
      Mohammad.HarbCommunity ExpertCorrect answer
      Community Expert
      December 7, 2018

      have you tried to reset the preferences settings ?

      edit -> preferences -> general     click on reset preferences on quit,  then restart Photoshop

        G
        galacticvegetableAuthor
        Participant
        December 7, 2018

        This seemed to fix the issue! Thank you!

        KR Seals
        Community Expert
        KR SealsCommunity Expert
        Community Expert
        December 7, 2018

        it was the restart that helped fix the issue.

        See this thread in the Photoshop Family forum.

        Other users are finding that if you are opening photos in PS from LR, starting PS first helps with the issue.

        Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        December 6, 2018

        Check your options bar to see if you are in a feature, such as type, crop, transform, etc. If you see a check mark and cancel button on the options bar, click one of them to exit the feature. This is the most likely suspect without seeing your screen.

        Please post a screen shot if that’s not it, thanks!

        ~ Jane

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          GNSpower
          Participant
          January 25, 2020

           

          Hello,

          I have a screen like this and I can't even describe the problem other than "Screen Problem"

          If any solution is available I'll be very happy. I can't use Photoshop efficiently right now.

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