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ivoj23023310
Participating Frequently
April 6, 2018
Answered

mouse cursor disappears on external monitor

  • April 6, 2018
  • 4 replies
  • 3020 views

hi,

I've been searching for hours but I can't find anybody who has this very specific bug;

my cursor disappears when it get's below a certain size.

no not the capslock thing.

actually when I push capslock I do get the precise brush thing, so that sort of works for now, but I use photoshop mainly for drawing so I really need to see how big my brush is.

the bug only happens on my external monitor and it isn't caused by the size of the brush per se, but by how small it has to be displayed on the screen.

let me explain: if I make my brush very small, it disapears,

but if I zoom in it reappears again.

so it is some sort of display bug.

and the fact that it only happens on my external display must mean something.

it's really weird and I've never encountered it before.

did multiple restarts and everything is updated.

I feel really silly that I just can't seem to fix this.

thanks to anyone who can help me!

ivo

    This topic has been closed for replies.
    Correct answer David_DRT

    I am pretty sure this is a bug associated with the latest update to macOS 10.13.4. What version are you running? I am dealing with a user that is having issues with the cursor disappearing in tool bars in the latest Adobe Acrobat DC Standard. I tried uninstalling and reinstalling with no success. I then changed the the resolution on the external display. The only 2 resolutions where I was not experiencing the issue is 1080p and 4k. The problem was occurring at 1440p. Also do not upgrade to macOS 10.13.4 if you haven't already it has broken most solutions to using external displays altogether.

    4 replies

    M
    mrmarcus
    Participant
    May 3, 2018

    Running at 3840x2160 or 2048x1152 seems to work for me. Or you can use "low resolution mode" for any resolution and the cursor doesn't disappear.

    R
    robertg55115807
    Participant
    April 24, 2018

    I am experiencing the same issue (disappearing pointer/cursor) in Adobe Acrobat Pro DC.  It began following install of the MAC OS 10.13.4 version update.  Also using an LG display and macbook pro. 

    Appreciate any help....

    D
    David_DRTCorrect answer
    Participating Frequently
    April 11, 2018

    I am pretty sure this is a bug associated with the latest update to macOS 10.13.4. What version are you running? I am dealing with a user that is having issues with the cursor disappearing in tool bars in the latest Adobe Acrobat DC Standard. I tried uninstalling and reinstalling with no success. I then changed the the resolution on the external display. The only 2 resolutions where I was not experiencing the issue is 1080p and 4k. The problem was occurring at 1440p. Also do not upgrade to macOS 10.13.4 if you haven't already it has broken most solutions to using external displays altogether.

    I
    ivoj23023310Author
    Participating Frequently
    April 12, 2018

    thanks for your reply and insights,

    i am alread on 13.4, and when changing resolutions I got the same results as you pointed out.

    so the "fix" for this would simply be work around it and wait for it to get patached in the next update?

    D
    David_DRT
    Participating Frequently
    April 12, 2018

    I am using it as a work around myself. I am hoping that Apple comes out with a fix soon. 10.13.4 has been an absolute nightmare. We are trying to roll out new Macbooks to an entire department and they all use external displays and adobe software. You could try rolling back to 10.13.3 not sure if that works I am going to do some testing on some machines that I luckily did not update and I will let you know.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    April 6, 2018

    Supply pertinent information for quicker answers

    • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
    • Adobe product and version number
    • Operating system and version number
    • The full text of any error message(s)
    • What you were doing when the problem occurred
    • Screenshots of the problem
    • Computer hardware, such as CPU; GPU; amount of RAM; etc.
    JJMack
      I
      ivoj23023310Author
      Participating Frequently
      April 6, 2018

      yes,

      - Photoshop CC 2017

      - High Sierra

      - Macbook pro 13 inch 2017

      3,1 Ghz core i5

      16 gb memory

      graphicscard Intel Iris Plus Graphics 650 1536 MB

      500 GB flash storage

      monitor: http://www.lg.com/us/monitors/lg-27UD68-P-4k-uhd-led-monitorhttp://www.lg.com/us/monitors/lg-27UD68-P-4k-uhd-led-monitorhttp://www.lg.com/us/monitors/lg-27UD68-P-4k-uhd-led-monitorLG 27UD58-B 27" 4K (connected via displayport)

      I don't exactly know what I was doing when it happened because at first I didn't really notice it, I just thought to myself, damn, I keep losing my cursor, hahaha then I realised it was invisible, I did a few restarts and started troubleseeking myself, then I realised that it didn't happen on my macbook screen so it is something with the external monitor.

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      April 6, 2018

      I can not help with Photoshop on a Mac I have never used OSX, OS7 and OS9 yes I gave up using Macs back then. Since then Apple gave up on their OS and switched to a unix type system and call it OSX....

      JJMack
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