• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
22

mp4 video offsetting in Photoshop 25

New Here ,
Oct 02, 2023 Oct 02, 2023

Copy link to clipboard

Copied

When attemping to import a mp4 file into Photoshop (Made in Media Encoder, from Animate), the video offsets.

 

Running windows 10 on an older Nvidia GPU (Quadro K2200.)

 

 

TOPICS
Windows

Views

262

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
New Here ,
Nov 20, 2023 Nov 20, 2023

Copy link to clipboard

Copied

Hello,

 

I've got a bug where my video files (both .mp4 and .mov), when opening in Photoshop with a weird offset happening in the composition. See the red section in the attached screenshot. I'm working on Windows 10 Pro.

 

Is this a reported bug, and there's a solution in place for it or not?

 

Thanks in advance for your help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 20, 2023 Nov 20, 2023

Copy link to clipboard

Copied

Also, I'm on Photoshop 25.1.0

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 11, 2023 Dec 11, 2023

Copy link to clipboard

Copied

When I open a video file through Bridge or a Photoshop file with a Video in it, the video is offset.

If I close Bridge and Photoshop, then open Photoshop alone the problem is okay.

I don't want to have to do this everytime as I usually open Bridge and work from there.

 

I have the most recent version of Photoshop installed, but I did try older versions.

I am using a PC wirh Windows 11.

Help!PShop Video Problem.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

when I open a normal mp4 into photoshpop 2024 as well as the beta version it takes a small part of the right side of the video and moves it to the left. This happens to any mp4 that I open. How can I fix this?

xBeamed_0-1711221883582.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

Hi, I merged some discussions with similar issues.

does everyone have Bridge open? What is the origin of the videos? Does it happen with default preferences? Try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

Closing bridge solved the problem for me

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 25, 2024 Mar 25, 2024

Copy link to clipboard

Copied

LATEST

@jonathans36732396 and @AimeeCMP does closing Bridge work for you?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines