Participant

Question

MS Windows 11 CS5 cannot be re-activated

Forum|Forum|1 year ago
March 25, 2024
3 replies
3653 views

I have updated my computer with Windows 10 and installed CS5 to windows 11. Now it shows that CS5 must be re-activated because there is an existing activation on another computer.

Windows

Ged_Traynor

Community Expert

@Norbert36303055srrg sounds like you have reached your activation count limit, if you didn't deactivate CS5 before installing it on Windows 11 you're out of luck, Adobe no longer resets activation counts for older perpetual products

T

Tomasz6C12

Participant

This is not true. I have exactly the same problem, the same error The activation limit for Adobe Creative Suite 5 web premium has been reached on windows 11. But this message lies as much as Adobe support. I installed Adobe Creative Suite 5 web premium on the Windows 7 operating system, there is no error message. I can work with this program without any problems. So this is not true with this number of activated licenses. . .

Ged_Traynor

Community Expert

@Tomasz6C12 if you got it to work, consider yourself lucky, Photoshop CS5 has been out of support for many years, we as forum volunteers can only report what we know about the current situation!

Kevin Stohlmeyer

Community Expert

Hi @Norbert36303055srrg the only option you have with CS5 now is to deactivate prior to reinstalling CS5.

You can try doing the steps outlined in this page, but if it fails or notes you've exceeded your activation limit, there is nothing we or Adobe can do for such old software:

https://helpx.adobe.com/creative-suite/kb/start-installer-downloading.html

J

JeaninesCS5

Participating Frequently

Well, I did the Deactivate Permanently; and, it won't install at all now. Has the 'runtime' error. When I go into 'Register a Product' is says my serial number is already in use. But, when I go to another site it says I have no activated devices.

Any ideas....or...SOL

Thanks,

Jeanine

lprs

Participating Frequently

Bad luck.

U can either start an unnerving fight, where they tell U 100 times it's out of live and in exchange offer a discount on CC for a couple of month (Adobe REALLY wants you to go CC) but nevertheless continue the fight and repeat what you want over and over as if talking to some stubborn child.

I personally think I was lucky a support member told me to deactivate my cs5 on my laptop to be able to activate it on in my upgraded desktop after which activation did not work at all anymore. But I am not sure.

Oh, I just bought Affinity suite on black Friday, gonna check that out.

dj_paige

Legend

Wrong forum. This is the Lightroom Classic forum.

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