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brianw79828710
Inspiring
April 21, 2019
Question

Multi-screen workplace behaviour

  • April 21, 2019
  • 2 replies
  • 891 views

I've used PS with two monitors for years with my bespoke workspace set to all the tabs and menus are on my second screen out of the way of the editing space. I process in Lightroom and then edit in PS.

Just recently when LR sends an image to PS the image appears on the second monitor and half off the screen. There is just enough visible to grab and drag to my main screen.

I tried with graphics acceleration off but no difference and there are no setting I can see that are relevant. I've tried different nVidia driver versions too.

Any ideas please?

This topic has been closed for replies.

2 replies

D Fosse
Community Expert
Community Expert
April 22, 2019

Actually I've seen this too, on a desktop system with two 24 inch monitors and a NVidia Quadro P600 as the only GPU.

It happens every once in a blue moon, always when opening several images from Lightroom. Apart from that, there's no pattern to it that I can see.

There's always enough title bar present to drag the image back, so it's not a problem, merely a small nuisance.

Akash Sharma
Legend
April 22, 2019

Hi brianw,

Sorry that Photoshop is not working as expected with a dual monitor setup as while editing image from Lightroom to Photoshop it only shows the image partially on secondary monitor.

I'd recommend that you please check out thee below troubleshooting steps:

  • You launched Photoshop with a single monitor connected prior to connecting to the second monitor.

To solve this issue, quit and restart Photoshop with the second monitor connected.

All future use of Photoshop will correctly recognize the second monitor without this issue – unless you restore your preferences. In that case, repeat the solution steps and quit and restart Photoshop with the second monitor connected.

  • Multiple graphics cards with conflicting drivers can cause problems with GPU-accelerated or enabled features in Photoshop. For best results, connect two (or more) monitors into one graphics card.

If you must use more than one graphics card, remove or disable the less powerful cards. For example, assume that you have two different cards using two different drivers—an NVIDIA graphics card and an AMD graphics card. In this case, ensure that Photoshop has been assigned the High Performance graphics card rather than Integrated Graphics or Power Saving graphics card.

NVIDIA:

a. Right-click anywhere on the desktop and choose the NVIDIA control panel.

b. Click Manage 3D settings.

c. Click Program Settings and add Photoshop.exe and sniffer.exe. Change the preferred graphics processor to High-performance NVIDIA processor.

Set graphics processor to High-performance NVIDIA processor

AMD:

a. Right-click anywhere on the desktop and choose the AMD Catalyst Control Center or Configure Switchable Graphics.

b. Click Browse and choose High Performance instead of Power Saving.

Click Browse and choose High Performance

  • Restore Photoshop preferences to default: To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Let us know if the above steps help in resolving the issue.

Thanks,

Akash

brianw79828710
Inspiring
April 22, 2019

Thanks. I tried the nVidia suggestions except for changing preferred graphics processor which didn't appear anywhere. But the issue still persists but only in the following circumstance. ....

I open LR & PS  and in LR send an image to edit in PS and that works fine. I save the image and back in LR I send that saved image back to PS. This is when the image almost vanishes.

It isn't a big problem of course, but interesting!

D Fosse
Community Expert
Community Expert
April 22, 2019

I never open RGB files (psd/tiff) from Lightroom, only raw files, so that's where I see it.