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Participant
June 19, 2025
Question

My adobe photoshop won't install [Microsoft Store]

  • June 19, 2025
  • 2 replies
  • 1231 views

So basically, I've installed Adobe Photoshop before, then uninstalled it (because I thought I no longer needed it). Now I'm trying to install it again (because it turns out I still need it) but now it won't install. 

The adobe program shortcut loads, and when I click on it, and there's a popup menu asking if I want the program to make changes to my computer, but when I click "yes", the thing goes away as if it's about to install but......nothing.

 

And when I  try to install it from the microsoft store, it "installs" but then says there's an error message, but the thing says it's already installed, but if I was to close microsoft store & open it again & search for the Adobe Photoshop program again, it comes up as uninstalled & the "Install" button is there again.

 

Appreciate the help anyone can give me.

2 replies

Community Expert
June 19, 2025
quote

And when I  try to install it from the microsoft store, it "installs" but then says there's an error message, but the thing says it's already installed, but if I was to close microsoft store & open it again & search for the Adobe Photoshop program again, it comes up as uninstalled & the "Install" button is there again.

 

Appreciate the help anyone can give me.


By @clement_9223

 

Did you buy the software from Adobe, or did you buy the apps from the Microsoft store? If you bought from the Microsoft Store, they may be the ones who have to troubleshoot as their version is different from that sold directly by Adobe.

 

https://helpx.adobe.com/photoshop-elements/kb/purchases-win-app-store-faq.html

jane-e
Community Expert
Community Expert
June 19, 2025
quote
quote

when I  try to install it from the microsoft store...

By @clement_9223

 

https://helpx.adobe.com/photoshop-elements/kb/purchases-win-app-store-faq.html

By @Ben M

 

This link is for Photoshop Elements, not for Photoshop. 

 

@clement_9223 , Please confirm what you are trying to install. Photoshop is not available from the Microsoft store. It is available by subscription from Adobe.

 

Jane 

Ged_Traynor
Community Expert
Community Expert
June 19, 2025

Hi Jane, it appears to be available on the MS store

https://apps.microsoft.com/detail/xpfd4t9n395qn6?hl=en-US&gl=US

Ged_Traynor
Community Expert
Community Expert
June 19, 2025

@clement_9223 try running the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Restart your PC and then download and install the Creative Cloud app from here

https://www.adobe.com/ie/creativecloud/desktop-app.html