• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

My cc photoshop taskbar tile isn't opening. How do I get it to open?

New Here ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

I get a notice offering me a 7 day adobe trial when I try to open photoshop in the usual way on my windows laptop. My account is active, I am signed in and it is functioning fine on another computer but this one doesn't seem to know me any more. How do I get the tile to function properly again?

TOPICS
Windows

Views

796

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 19, 2023 Apr 19, 2023

Hi @lindan331200 if you are actively using the newer versions then yes, you can uninstall the 2018 version without issue. Uninstall using the exe in the 2018 folder.

Re: Recent files, if the file location has changed since you last opened it- PS cant find it and will remove it from the recent files display. Search for your missing file and open again.

Votes

Translate

Translate
Adobe
Community Expert ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

This shouldn't be the case as I have been using it on the same subscription for 5+ years, and it's not done this before. The fix seemed to be to go to my CC desktop app and open Ps from there. I think the old pinned 'tile' (2018) was not connecting to my live account, but now I have some new questions - should I uninstall the 2018 'tile' as I now have bith the 2022 and 23 tiles - will it uninstall the whole thing? Do the tiles 'contain' the app or are they just portals to it (can I uninstall the 2018 version without having to do anything else?), and now that I am in my photoshop - when clicking on a 'recent' file, the file disappears and doesn't open.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

Hi @lindan331200 if you are actively using the newer versions then yes, you can uninstall the 2018 version without issue. Uninstall using the exe in the 2018 folder.

Re: Recent files, if the file location has changed since you last opened it- PS cant find it and will remove it from the recent files display. Search for your missing file and open again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 27, 2023 Apr 27, 2023

Copy link to clipboard

Copied

LATEST

That's great thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines