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lindan331200
Participant
April 19, 2023
Answered

My cc photoshop taskbar tile isn't opening. How do I get it to open?

  • April 19, 2023
  • 1 reply
  • 923 views

I get a notice offering me a 7 day adobe trial when I try to open photoshop in the usual way on my windows laptop. My account is active, I am signed in and it is functioning fine on another computer but this one doesn't seem to know me any more. How do I get the tile to function properly again?

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Hi @lindan331200 if you are actively using the newer versions then yes, you can uninstall the 2018 version without issue. Uninstall using the exe in the 2018 folder.

Re: Recent files, if the file location has changed since you last opened it- PS cant find it and will remove it from the recent files display. Search for your missing file and open again.

1 reply

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
April 19, 2023

@lindan331200 take a look here to see if it helps

https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

L
lindan331200Author
Participant
April 19, 2023

This shouldn't be the case as I have been using it on the same subscription for 5+ years, and it's not done this before. The fix seemed to be to go to my CC desktop app and open Ps from there. I think the old pinned 'tile' (2018) was not connecting to my live account, but now I have some new questions - should I uninstall the 2018 'tile' as I now have bith the 2022 and 23 tiles - will it uninstall the whole thing? Do the tiles 'contain' the app or are they just portals to it (can I uninstall the 2018 version without having to do anything else?), and now that I am in my photoshop - when clicking on a 'recent' file, the file disappears and doesn't open.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
April 19, 2023

Hi @lindan331200 if you are actively using the newer versions then yes, you can uninstall the 2018 version without issue. Uninstall using the exe in the 2018 folder.

Re: Recent files, if the file location has changed since you last opened it- PS cant find it and will remove it from the recent files display. Search for your missing file and open again.

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