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Niall5C23
Participant
November 25, 2020
Question

My images appear pixelated in Photoshop 22.0.1 on Windows 10

  • November 25, 2020
  • 1 reply
  • 5815 views

Hi all,

I recently purchased adobe creative cloud with photoshop, lightroom classic etc. However when I open an image in photoshop they appear pixelated.  It doesn't matter whether they're jpg, raw or psd. However they seem fine in lightroom.

My computer is a few years old it but it's decent. It has 8gb of ram, 256gb ssd (which is only half used) and running windows  10 version 1909.

I've attached a screenshot of an image, you can seen the moon is clearly pixelated.

Has anyone come across this and got a solution?

Many thanks, Niall

 

 

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1 reply

nikunj.m
nikunj.m
Legend
November 25, 2020

Hi,

 

We're sorry about the trouble with Photoshop. Please try disabling the option to Use Graphics Processor from Photoshop by going to the Preferences, then Performance. Once done, quit & relaunch Photoshop to check if it helps.

 

If it does, you can try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know how it goes!

Regards,

Nikunj

    N
    Niall5C23Author
    Participant
    November 26, 2020

    Thanks for your reply Nikunj,

     

    The use Use Graphics Processor option was already disabled and is greyed out with no option to enable/disable it.

    My Laptop is using an 'Intel(R) HD Graphics 4000'.

     

    Thanks again, Niall

     

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    November 26, 2020

    If you view at 100% this will look fine. That maps image pixels directly to screen pixels, so you see the image as it actually is.

     

    The problem here is screen resampling when zoomed out - in other words; how to represent an odd number of image pixels in one screen pixel. Your zoom ratio here is 22.7%, a very odd ratio that doesn't add up without some sophisticated calculation.

     

    The point is that this is what the GPU does. So the fact that it's disabled is why this happens, and that's your real problem. You need to find out why it's disabled.

     

    It's possible that the Intel HD 4000 is simply too old. In any case, go to Help > System Info, copy all of it and paste it here. That might give a clue.

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