Need an older version of PSD for 32 bit, Windows 10. Prodesign link no longer works. Help♥

[Tinysprinkles]

Hello,

So I have had PSD since 2017. I had an issue with my computer, uninstalled everything. Now it works fine but found out the new psd version is not compatiable with my 32 bit, Windows 10 pc. I do not want to buy an entirely new computer and would like to either buy the CD of the former older psd version, or download one. I tried the prodesign link and it would not dowload. I spoke to an Adobe rep and he said the program I probably downloaded from Adobe in 2017 was CS6. I would so appreciate your help. Thank you in advance♥

[Jeff Arola]

Your provided screenshot shows your photography plan subscription is still active, so

i would download cc 2018 and see if that works.

Photoshop CC 2018 (32-bit) windows

https://prodesigntools.com/adobe-cc-2018-direct-download-links.html

[Tinysprinkles]

I forgot to extract the file which is probably why it would not install. File is extracted. I click on the exe file now, correct?

[Tinysprinkles]

Here is a screenshot showing the files I downloaded. It also shows one file has not been extracted but I did. I am not sure what to do as I lkeep getting a message saying it will not download. 

[Tinysprinkles]

Its on the same color screen with a circle going roung and round. I think it is downloading the cloud. Is that part of it?

[Jeff Arola]

Double click on the AdobePhotoshop19-Mul folder, then double click on the Set-up.exe to start the install

[Tinysprinkles]

Do I stop the other installation first? Its a color screen with a circle going round and round? It says adobe creative cloud at the top. 

I can take a screenshot but would have to open illustrator to do so. Not sure I should while it is downloading. 

[Tinysprinkles]

[Tinysprinkles]

The box at the bottom is a screenshot of the downloading that is going on now. 

[Tinysprinkles]

Hi Everyone,

I tried doing the install following the screenshots above and this is what I got. Please see my screenshots.

Any suggestions?

[John Waller]

That's one of Adobe's more obscure notifications which gives you no clue as to the real fix.

Download and install the Creative Cloud desktop app first.

https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html

Then install Photoshop.

[Tinysprinkles]

Thanks John. I will try that right now. I will be in touch asap tonight if you are still up. 

[Tinysprinkles]

John,

Do I install psd using Jeff's directions in the screenshots above?

[Tinysprinkles]

I got the cloud downloaded. Tried clicking the files suggested above in the screenshots and here is what is says now:

[John Waller]

I got the cloud downloaded.

I assume you mean downloaded and installed. Not just downloaded.

Re-boot then install Photoshop.

[Tinysprinkles]

Yes, downloaded and installed. Then the panel came up and I clicked on PSD CC. Its installing though Adobe said it would not. I already clicked on psd before I saw your note to restart. Its at 92% now. I will let you know in a few. 

[Tinysprinkles]

Its installed!!! Yay, but its only the trial version. What should I do?

[John Waller]

All Adobe Cloud software is activated via your Adobe ID so you have to sign in.

Sign in to your Adobe account via the Cloud desktop app.

https://helpx.adobe.com/au/manage-account/using/access-adobe-id-account.html

Or sign in via Photoshop. Click Help > Sign In.

[Tinysprinkles]

Thanks♥

I signed in and here is what is says. I already have a subscription. What steps do I take for the trial to move to my existing membership?

[John Waller]

What steps do I take for the trial to move to my existing membership?

In the Photoshop CC 2018 trial version, click Help and ensure that you are signed in with your active Adobe ID.

[Tinysprinkles]

I am signed in. 

[Tinysprinkles]

I will check back in here tomorrow morning. Its 1 am here. 

I really appreciate all your help. Thank you so much♥

[John Waller]

I am signed in. 

If that's your active, paid-up-to-date Adobe ID then there is no reason for it to be a trial version.

[Tinysprinkles]

Good Morning John,

Yes, that is my active paid up to date membership. When I downloaded psd last night it said something like "welcome to your trial version." Do you think it automatically switched to my paid version? I am going to restart my computer and see what it does. I will let you know! 

You are very kind to help me and so many people. Have a great day! I'll be in touch!

[Tinysprinkles]

After the restart I reopened psd and it says it is the trial version.Any suggestions?

[D Fosse]

Sign in from your CC desktop app. It manages the subscription for all installed CC apps.

Several ways to get to it:

Then sign in here: