Need help activating CS5 Extended

[drpolus]

Hello,

I have CS5 Extended as an upgrade edition.  When I install it on my new Win10 PC, it installs fine and I am able to enter my CS5 serial number.  The serial number is accepted but it then says a qualifying product was not found.  I then select CS3 from the drop-down menu and I enter my CS3 key.  Unfortunately, the installer then says my CS3 key is not valid and I'm stuck at this point.

When I did this in the past on a new PC, I worked with Adobe support and they had me hold Ctrl-Shift while double-clicking the serial number dialog box.  When I do that now, I get a new box titled "Enter Serial Number Upgrade".  I am presented with a Challenge Code that I am supposed to give to an agent and then the agent is supposed to give me a Support Code in return.  I just had a chat session with an Adobe agent but unfortunately, the agent informed me that s/he was unable to provide me with a Support Code because CS5 is an old product.

I understand that Adobe has moved toward offering cloud-based products but in my case, this CS5 product does what I need it to do and it is still supported on the Win10 OS.  There must be some way to generate the code that I need to complete my installation.

Thank you for reading!

[JJMack]

Adobe also removed the CS3 Activation Servers  there are no CS3 serial numbers that would be valid these day. Adobe want more cash from you Subscribe pay forever. IMO you would be better off finding a different Image Editor to use that has the Photoshop features you use.  No one uses all of Photoshop Features. Do you actually have to have Photoshop  or do you only use Photoshop because you know how to use it and have a licence from Adobe. If seems like Adobe is no longer honoring their licences.

[Kevin Stohlmeyer]

Unforunately you are out of luck.

You can try going to your account on Adobe.com and seeing if there is a download available via purchase history.

This would have required you to have purchased a download copy prior to the activation servers being taken offline.

If you do not see a version to download, you are out of options.

[JJMack]

To me it look like they have a licence from Adobe to use CS5. However, Adobe is preventing them from installing and using their licence is that proper.