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Tomtribus
Tomtribus
New Participant
October 21, 2020
Answered

Neural Filter doesn't load

  • October 21, 2020
  • 9 replies
  • 30840 views

Dear all,

after discovering the brilliant new Neural Filter feature (specifically the coloring tool), it did not continue to load after opening a new picture. It ended up constantly loading the Neural Filter window. I tried the following:

- Down and upgrading my Photoshop version
- Disconnecting the web
- Tried using other pictures
- Closed all Adobe related Tasks

But nothing of the sort worked. What am I doing wrong?

I attached the image of the specs I'm working with.

Best
Thomas

    Correct answer klaus_0470

    I'm a mac user, M1 max 64 GO, macos sonoma, and I have same issue : neural filter never loads, infinite loop.
    So I tried to upgrade to the very last version (actually  25.0.0), downgrade to 22, reset all my specs etc.

    Nothing works.

    I have a pc win 10 on wich it works. So I guess this infinite loading is an apple silicon compatibility bug.


    I solved the problem for me.

    In my case it worked for many months and the after several upgrades it stopped working.

    The problem might be, that the upgrades not necessarily respect your presets.

    In my case it was simple.

    PS - preferences - plugins - click Enable Remote Connections - type in a password 

    That's it.

    To load the Neural Filters you need to connect to the Adobe servers!

    9 replies

    M
    Michelmelinat83120
    New Participant
    August 11, 2021

    J'ai  Windows  10  et photohop  Adobe cloud  21 . 

    F
    fabiom30756557
    New Participant
    August 16, 2022

    I use PS 23.4.2 on a M1 Mac mini with 16 gb of Ram: still found no way to load the filters. Still wondering why I pay a full fare for a software that works only partially. I've been reading all the pposts I've found but the issue seems still unsolved on MAc.

      M
      Mathew25940047gccf
      Participating Frequently
      September 3, 2022

      Unbelievable that this has been broken for around 2 years, with no sign of anyone giving a damn.

      R
      ranyort
      New Participant
      August 1, 2021

      Neural Filter Colorize does not load.

      After updating to version 22.4.3 (2 days ago) the Colorize MNeural fiter was uninstalled.

      In wanting to colorized a B&W ( RGB mode) photo was instructed to download the filter. Clicking the downlaod link it very quickly states "cancel"

      Please help

      Thank you

      George

       

        S
        somewheretodisappear
        Participating Frequently
        March 23, 2021

        I got mine working. I was unable to download the neural filters, click on to download, it would blink, click on to download again and it sits at 0k and never downloads. My computer has the latest updates, my PS is 22.3, but I am logged in with a Microsoft account - though it says I'm full admin, I wonder if this is part of the problem. Note that I used the same crappy Internet connection for both attempts at downloading. Anyway here is what worked for me:

        1. I logged into my work laptop where I have local admin and am not logged in with Microsoft; same version of PS; downloaded the filters no problem

        2. Copied this folder to a flash drive: C:\Users\username\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

        3. Overwrote the files in the same location on my personal laptop; tested, no change; made sure image was in RGB mode, no change; made sure image was unlocked, no change; closed PS

        4. Downloaded a zip file (and I can't remember which Adobe forum had the link!) that I unzipped to same folder as above; tested, all filters downloaded and working; the zip contains the TOUR_DONE.lskey and manifest.json.

        5. Uploaded the zip to Workupload: https://workupload.com/file/SyWQKX2xgmm

        G
        Gene5FBC
        Inspiring
        March 23, 2021

        Congratulations and thank you !

         

        I wonder what similar process I'd use on my iMac. Anybody ?

          T
          TracieLouise22
          Known Participant
          June 5, 2021

          I don't have an answer but I do have the same problem.  Neural Filters will not load.  I'm on a new iMac with BigSur and the latest PS.

            P
            particularity
            New Participant
            February 16, 2021

            Using Photoshop 22.2.0 on a new (2020) iMac running 11.2.1 and trying Neural filters for first time it doesn't ever finish loading

             

              G
              Gene5FBC
              Inspiring
              March 1, 2021

              I just DL the newest version of Photoshop 2021. My neural filters will not load. Spinning ... spinning.

               

              iMac running newest OS.

               

                Rob_Birnholz
                Rob_Birnholz
                New Participant
                November 11, 2023

                I'm on PS version 24 (it's November 2023, latest version). Still can't load Neural Filters, they've NEVER loaded here. 😞

                 

                A
                Anders5CCD
                New Participant
                December 22, 2020

                When trying to use the Neural Filters, Photoshop still crash! I'm using the latest nvidia drivers (460.89) and Photoshop version (22.1.0). I'm running Win 10 on a AMD Ryzen 9 3950X, 32Gb RAM,  RTX 2080Ti. I have tried turning off the graphic card under Performance and have also tried deleting the following folder without any luck: C:\Users\\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

                Please help

                  N
                  nGektor
                  New Participant
                  March 28, 2021

                  I also have problems. Photoshop closes with an error and Adobe experts cannot help!
                  I have a new laptop with a Ryzen 4800H processor and a built-in Vega video card
                  I have all the Windows updates.
                  I've tried all versions of photoshop.
                  I disabled my video adapter to speed up my work
                  ALWAYS PHOTOSHOP CLOSES WITH ERROR
                  I AM ALREADY TIRED OF FIGHTING THE PROBLEM
                  I contacted a specialist Adobe and he could not help me!

                  Mohit Goyal
                  Community Manager
                  Mohit GoyalCommunity Manager
                  Community Manager
                  November 18, 2020

                  Hi all,

                   

                  We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.

                   

                  This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

                   

                  To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

                  For help with updating, see Update Creative Cloud apps.

                   

                  Let us know how it goes.

                   

                  Thanks,

                  Mohit

                  A
                  AngMo
                  Participating Frequently
                  November 25, 2020

                  Nope.  Still does not load.  

                    jareds0248
                    jareds0248
                    New Participant
                    November 25, 2020

                    Are you working on a black and white picture by any chance?

                    Tomtribus
                    TomtribusAuthor
                    New Participant
                    November 1, 2020

                    Thank you guys, for providing all these solutions.
                    I fixed it by just using a different photo. I assume it has something to do with the data size and bit depth. But I could be wrong.

                    R
                    Ray Maxwell
                    New Participant
                    October 28, 2020

                    I ran into the same problem and found a fix. This would happen after I opened a black and white image in the Grayscale mode and then tried to launch the Neural Filters.  However, if I opened the black and white image and then switched to RGB mode and then opened the Neural Filters everything would work just fine.

                     

                    Adobe...This is obviously a bug...give me credit for finding it.  One month free on my Creative Cloud subscription would be nice.

                    Thanks,

                    Ray Maxwell

                      jareds0248
                      jareds0248
                      New Participant
                      October 28, 2020

                      This is what fixed mine. I only had the problem of them not loading when i was trying out the Colorization filter. Apparently neural filters are not designed for gray scale yet. Switching to RGB had them load 100% of the time. Thank you Ray this was such a headache

                      A
                      Anonymous
                      October 21, 2020

                      Hi

                      Take a look at this thread

                      https://feedback.photoshop.com/conversations/photoshop/photoshop-22x-new-neural-filters-dont-work/5f8f16cfc17a06631eb72d3b

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