Neural filter not working - Reviewing previous answers not helpful

[mrmugooo]

Hi - I have just downloaded the lates versions of Photoshop AND Photoshop Beta to my Mac Book Pro running MacOS Sequoia v 15.1.1.  I can't get the photo restoration option within the neural filters to work.  I Keep getting the "temporarily disabled because of an error" message (which is not helpful at all).  Followin some of the related threads, I see that this is one option to pursue.  I think I followed the insturctions except I don't know what the "filter models" mentioned in Step 2 refer to.  Regardless, restarting Photoshop after deleteing the specified file didn't change the outcome.  This is frustrating as I am trying to restore some family pictures.  What used to work doesn't work now.  Any help is appreciated,

Update to the latest version of Photoshop.

If that doesn's solve your issues, try the following troubleshooting steps:

1. Restart Photoshop and try again
2. Download the filter models again
   1. Quit Photoshop, delete or rename the following folder, Start Photoshop and try again:
      1. Windows: C:\Users\[username]\AppData\Roaming\Adobe\UXP\
         PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData
      2. Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
         PHSP/22/Internal/com.adobe.nfp.gallery/PluginData

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Photoshop forum

[iansm66]

I have the same problem. Unresolved for a few months now and no real acknowledement of problem for those that have it or a fix. It's very poor from adobe imo.