Neural Filters are all greyed out

Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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I am able to select Filters > Neural Filters. The Neural Filters panel is all greyed out. I am able to click different filters but all options are greyed out and unable to select. Please help to fix this issue. Thank you.
NL-ec49ffb5-3144-4030-b0a7-3cca7f17074e-1990230095.jpgNL-ec49ffb5-3144-4030-b0a7-3cca7f17074e-1990230095.jpg
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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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You need to toggle the switch behind the name of the filter.

-- Johan W. Elzenga

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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@Johan_Elzenga

 

The Neural Filters panel is all greyed out. I am able to click different filters but all options are greyed out and unable to select. Not able be turn the Filters on/off either.

 

Attached is the screenshot...

NL2-dafe3079-1466-4515-846e-4ff4943c7cfc-1565689561.jpgNL2-dafe3079-1466-4515-846e-4ff4943c7cfc-1565689561.jpg

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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I am not sure if these filters need GPU support, but I do think do. Check in the Preferences - Performance if your GPU is supported and if support is enabled.

-- Johan W. Elzenga

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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@Johan_Elzenga

 

Thank you. Upon checking for Performances, Use Graphics Processor was selected as per the screenshot attached.

Performance-3dc31036-9ecc-4f03-8af8-48bdd8a8f1b6-1224166141.jpgPerformance-3dc31036-9ecc-4f03-8af8-48bdd8a8f1b6-1224166141.jpg

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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I looked at your initial screenshot again, and I noticed that even though the image is a jpeg, the screenshot shows that a layer is selected. Jpeg files do not have layers of their own, so this must be a layer that you added. Could that be the explanation? Did you perhaps select an empty layer? I never tied (and as I am typing this on my iPad I cannot try it), but I could imagine that the filters are dimmed if they cannot work, and they can’t work on an empty layer.

-- Johan W. Elzenga

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Community Beginner ,
Aug 11, 2021 Aug 11, 2021

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@Johan_Elzenga I opened a JPEG. Did not do anything to it. Clicked Filters > Neural Filters. Still the same issues.

Screenshot_081121_084355_AM-25b45d73-0fa1-4690-b273-013801909c04-1850935240.jpgScreenshot_081121_084355_AM-25b45d73-0fa1-4690-b273-013801909c04-1850935240.jpg

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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Oddly enough, your screenshot shows once again a layer…

C419E7106CEA4810B4634894DA2192-c13600e3-72ab-43fb-99fa-042607eb6bf4-2011808883.jpegC419E7106CEA4810B4634894DA2192-c13600e3-72ab-43fb-99fa-042607eb6bf4-2011808883.jpeg
-- Johan W. Elzenga

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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This is an ongoing stability issue on Adobe's end. I've been trying to get a resolution for over a month now. It's gotten to the point where tech support even refuses to call with an update about the issue. Best thing you can do is contact their billing department and demand 30 days credit for your account. unfortunately this seems to be the only thing that actually motivates the company to do anything about the shortcomings within their products, and even then, only if enough people do so.

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Community Beginner ,
Mar 04, 2022 Mar 04, 2022

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Do you plan on providing us with a resolution to this problem at any point?

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Community Beginner ,
Oct 31, 2021 Oct 31, 2021

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I have the same issue. Have tried EVERYTHING! Open -> jpg in photoshop-> straight to neural filter -> NOTHING WORKS 😞

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Community Beginner ,
Jan 02, 2022 Jan 02, 2022

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Same thing here.  
All of the neural filters are greyed out except for color transfer.  

 

HELP!! 

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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it's a stability issue on Adobe's end. Unfortunately they have a bad habit of releasing new features without stabilizing the ones they currently "support". best thing you can do is contact billing and demand 30 days credit for your account.

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New Here ,
Jan 04, 2022 Jan 04, 2022

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Screen Shot 2022-01-04 at 4.48.26 PM.png

i have this problem too.  as you can see, there is small circle under the colorize but i can't do anything to solve it, and this circle has no more information to solve it

 

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Community Beginner ,
Jan 27, 2022 Jan 27, 2022

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I have the same problem for months now. Even an Adobe help did not figure out how to solv this. super annoying!

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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it's a stability issue on Adobe's end. Unfortunately they have a bad habit of releasing new features without stabilizing the ones they currently "support". best thing you can do is contact billing and demand 30 days credit for your account.

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New Here ,
Feb 13, 2022 Feb 13, 2022

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I have exactly the same issue. Did you find a solution yet?

best,

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Explorer ,
Feb 24, 2022 Feb 24, 2022

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Exactly the same problem here!

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Contributor ,
Mar 29, 2022 Mar 29, 2022

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What ended up working for me was installing the latest version of Photoshop. The filters don't work in Photoshop 2021 but they work in 2022.

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