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Neural Filters are all greyed out

Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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I am able to select Filters > Neural Filters. The Neural Filters panel is all greyed out. I am able to click different filters but all options are greyed out and unable to select. Please help to fix this issue. Thank you.
NL-ec49ffb5-3144-4030-b0a7-3cca7f17074e-1990230095.jpgNL-ec49ffb5-3144-4030-b0a7-3cca7f17074e-1990230095.jpg
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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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You need to toggle the switch behind the name of the filter.

-- Johan W. Elzenga

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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@Johan_Elzenga

 

The Neural Filters panel is all greyed out. I am able to click different filters but all options are greyed out and unable to select. Not able be turn the Filters on/off either.

 

Attached is the screenshot...

NL2-dafe3079-1466-4515-846e-4ff4943c7cfc-1565689561.jpgNL2-dafe3079-1466-4515-846e-4ff4943c7cfc-1565689561.jpg

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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I am not sure if these filters need GPU support, but I do think do. Check in the Preferences - Performance if your GPU is supported and if support is enabled.

-- Johan W. Elzenga

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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@Johan_Elzenga

 

Thank you. Upon checking for Performances, Use Graphics Processor was selected as per the screenshot attached.

Performance-3dc31036-9ecc-4f03-8af8-48bdd8a8f1b6-1224166141.jpgPerformance-3dc31036-9ecc-4f03-8af8-48bdd8a8f1b6-1224166141.jpg

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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I looked at your initial screenshot again, and I noticed that even though the image is a jpeg, the screenshot shows that a layer is selected. Jpeg files do not have layers of their own, so this must be a layer that you added. Could that be the explanation? Did you perhaps select an empty layer? I never tied (and as I am typing this on my iPad I cannot try it), but I could imagine that the filters are dimmed if they cannot work, and they can’t work on an empty layer.

-- Johan W. Elzenga

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Community Beginner ,
Aug 11, 2021 Aug 11, 2021

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@Johan_Elzenga I opened a JPEG. Did not do anything to it. Clicked Filters > Neural Filters. Still the same issues.

Screenshot_081121_084355_AM-25b45d73-0fa1-4690-b273-013801909c04-1850935240.jpgScreenshot_081121_084355_AM-25b45d73-0fa1-4690-b273-013801909c04-1850935240.jpg

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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Oddly enough, your screenshot shows once again a layer…

C419E7106CEA4810B4634894DA2192-c13600e3-72ab-43fb-99fa-042607eb6bf4-2011808883.jpegC419E7106CEA4810B4634894DA2192-c13600e3-72ab-43fb-99fa-042607eb6bf4-2011808883.jpeg
-- Johan W. Elzenga

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New Here ,
Oct 31, 2021 Oct 31, 2021

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I have the same issue. Have tried EVERYTHING! Open -> jpg in photoshop-> straight to neural filter -> NOTHING WORKS 😞

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