Neural Filters orange exclamation mark

[defaultzq50txhvgy5r]

I've just updated to the latest version of photoshop. For some reason my neural filters are greyed out (not in the menu, I see this problem exists in other threads, this is speecifically after I open the nueral filters, I cannot use any even if they are downloaded). There is an orange exclamation but not dialogue explaining the error. I've tried on multiple black and white photos, no change in result. Any idea what's going on?

[CoryShubert]

Hi @defaultzq50txhvgy5r curious if something happened in the update?

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[Adriana Cleaver]

I am having the same issue. I can't find the preferences folder for Photoshop I am using based on the link you sent. Only acrobat files in preferences folder. However photoshop has been downloaded and installed on my mac. 

System setttings