Neural filters Skin smoothing face recognition

[craig2527]

Finding many photos with more than one person the facial recognition keeps defaulting to a specific person even when the blue box is changed and the drop down changes to another person. Can not select a different face in the photo.

[Sameer K]

Welcome to the Photoshop Community. I'll need more info to help you with this.

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share the link with us?

In the Neural Filter window, click on the three dots  > Uncheck 'Use graphics processor (GPU)' > Use Skin Smoothing now.

Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder mentioned below and rename it to backup. https://helpx.adobe.com/photoshop/using/preferences.html

• macOS: In the Finder, hold down the Option key when using the Go menu > Library > Go to Preferences/Adobe Photoshop [version] Settings
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old)

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K