New Adobe Photoshop shows error regarding Direct X Feature

Forum|Forum|2 years ago
October 6, 2023
3 replies
2736 views

New Adobe Photoshop shows error regarding Direct X Feature not at the right level when I have updated my Drivers and it should be fine.

Any help/Suggestions please.

I have spoken to my IT Guy, have updated the Drive to the correct one and confirmed my Graphic Card suports DX 12.

Help?

Correct answer D Fosse

It's not an error.

DirectX 12 support is not the same thing as Feature Level 12.

"Support" means that it supports the DirectX12 APIs (application programming interfaces). It reads and speaks the correct language.

Feature Level is the card's actual capabilities, its performance level. What it can actually do. And this is where the K620, which was released in 2014, does not meet Photoshop's current requirements.

The official Adobe policy regarding GPUs has been to support and work with GPUs up to around seven years old. Yours has just "dropped below the horizon". A very good current option is RTX 3060/4060, which isn't all that expensive - and will run rings around the K620.

Ged_Traynor

Community Expert

@tesst99736839 can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

You can check the feature level by running dxdiag from the run command/start menu

T

tesst99736839Author

Participant

Ah thanks, I missed going to the Display 1 Tab.

Seems mine is lacking by the looks.

davescm

Community Expert

I have the same problem.

And I don’t understand how to solve it.

Nvidia's 940MX is another GPU that has some Direct X 12 support but only feature level 11.

The screenshot showing Direct X 12 feature support is referencing your Intel integrated GPU.

Dave

D Fosse

Correct answer

Community Expert

It's not an error.

DirectX 12 support is not the same thing as Feature Level 12.

"Support" means that it supports the DirectX12 APIs (application programming interfaces). It reads and speaks the correct language.

Feature Level is the card's actual capabilities, its performance level. What it can actually do. And this is where the K620, which was released in 2014, does not meet Photoshop's current requirements.

The official Adobe policy regarding GPUs has been to support and work with GPUs up to around seven years old. Yours has just "dropped below the horizon". A very good current option is RTX 3060/4060, which isn't all that expensive - and will run rings around the K620.