New Adobe Photoshop shows error regarding Direct X Feature

[tesst99736839]

New Adobe Photoshop shows error regarding Direct X Feature not at the right level when I have updated my Drivers and it should be fine.

Any help/Suggestions please.

I have spoken to my IT Guy, have updated the Drive to the correct one and confirmed my Graphic Card suports DX 12.

Help?

[jane-e]

@tesst99736839 

You didn't say which graphics card you have, but it appears that it is not compatible with DirectX 12.

I've moved your post from Photoshop Developers to the Photoshop forum for you.

Jane

[Ged_Traynor]

@jane-e "You didn't say which graphics card you have" I'll give you a hint 😉

[jane-e]

Haha, thanks Ged! 😊

Jane

[D Fosse · Accepted solution]

It's not an error.

DirectX 12 support is not the same thing as Feature Level 12.

"Support" means that it supports the DirectX12 APIs (application programming interfaces). It reads and speaks the correct language.

Feature Level is the card's actual capabilities, its performance level. What it can actually do. And this is where the K620, which was released in 2014, does not meet Photoshop's current requirements.

The official Adobe policy regarding GPUs has been to support and work with GPUs up to around seven years old. Yours has just "dropped below the horizon". A very good current option is RTX 3060/4060, which isn't all that expensive - and will run rings around the K620.

[Ged_Traynor]

@tesst99736839 can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

You can check the feature level by running dxdiag from the run command/start menu

[D Fosse]

They could do that, but the card remains unsupported.

This is copied directly from Nvidia's datasheet:

GPU supports DX 11.2 API, Hardware Feature Level 11_0

[tesst99736839]

Ah thanks, I missed going to the Display 1 Tab.

Seems mine is lacking by the looks.

[user9543134]

I have the same problem.

And I don’t understand how to solve it. 

[davescm]

Nvidia's 940MX is another GPU that has some Direct X 12 support but only feature level 11.

The screenshot showing Direct X 12 feature support is referencing your Intel integrated GPU.

Dave