New computer windows 10 not updating photoshop

[willowtreestudio]

I am setting up a new windows 10 computer and went to the cloud to load my photoshop and it is not uploading the latest version. It load ps 19.1.7 and says there is no update and the cloud says there are no updates. on my windows 7 computer i am running ps 20.Any thoughts on why the cloud is not giving me the latest version.

[John Waller · Accepted solution]

Which version of Windows 10 are you running? You may need to update it.

How to Find Out Which Build and Version of Windows 10 You Have

Photoshop CC 2019 (version 20) requires Windows 10 version 1709 or later.

Photoshop system requirements

[willowtreestudio]

I am hoping that is the version-i was putting off the update till I finished loading everything but in googling, it seems my version doesn't support the update-I am in the process of the update right now and hoping that is the solution. thank you for answering:)

[John Waller]

Let us know how you go. Personally I would always update Windows before updating apps.

[willowtreestudio]

I updated and the creative cloud app says it is updating to version 20 -phew!!!!!i know i should have updated first but wanted to get all my ps stuff uploaded to work. thanks for the help:)