New Photoshop Export to PNG with Transparent Background???

[lauriem72333774]

Ahhhh! I'm trying to export a simple text document I created in the latest version of Photoshop to a PNG with a transparent background. It's only exporting with a white background. I'm on hold with Adobe now, but maybe someone here can help me? Why is this happening???? 

[Lumigraphics]

Can you post a screenshot?

[Nancy OShea]

Did you start with a transparent canvas background denoted by a checkerboard pattern?

Did you save as GIF or PNG that supports alpha-transparency?  See screenshot.

File > Export > Export As