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Participating Frequently
February 18, 2022
Answered

new problem: zooming crashes photoshop and sometimes entire computer

  • February 18, 2022
  • 1 reply
  • 1446 views

My computer has never had a problem before, but now zooming crashes photoshop, and sometimes my entire computer. I've rolled back to previous versions, disabled flick zooming, all manner of performance manipulations, and all the other online solutions to this same problem that has been recurring for users for several years.

This topic has been closed for replies.
Correct answer Ranjisha Sengupta

Hi there,

We're sorry to hear that Photoshop is crashing on zoom. 

Since when are you experiencing this? What are your system specification and Photoshop version? Is it a particular file format were zooming in causes the crash? Do you see any error messages?
You may try to reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG.

 

Let us know if this works.

 

Regards,

Ranjisha

1 reply

Ranjisha Sengupta
Ranjisha SenguptaCorrect answer
Legend
February 21, 2022

Hi there,

We're sorry to hear that Photoshop is crashing on zoom. 

Since when are you experiencing this? What are your system specification and Photoshop version? Is it a particular file format were zooming in causes the crash? Do you see any error messages?
You may try to reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG.

 

Let us know if this works.

 

Regards,

Ranjisha

Participating Frequently
September 29, 2023

I'm so sorry that I never got back to you. I must have missed any notification of a reply. Fortunately, the problem was solved at some point without major issue thereafter.

Thank you for your help.

Participant
October 5, 2023

Hi Vance- would you be able to tell me how you solved the issue- same thing is happening to me.  I'm on a zoom and try to open photoshop and the zoom says "closed unexpectedly ."  I'd appreciate any advice if so,e one knows how to resolve this issue.  Thanks