Skip to main content
itsaldo
itsaldo
Participant
May 31, 2020
Answered

New update in Photoshop 2020 v21.1.3 - freezes in hue/saturation adjustments

  • May 31, 2020
  • 3 replies
  • 1588 views

Hello all, since I made the last update of PS in CC when I am colorizing an image (sc below) it freezes and then I have to wait like 5 mins and push buttons like crazy for it to resume... this is the only feature that does this... anyone with a similar problem? or an idea on how to fix it?

 

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hello, hiding rulers was temporary, please go to your Creative Cloud app, and update to Photoshop 21.2, as this issue is fixed, according to this help document: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    3 replies

    PECourtejoie
    Community Expert
    PECourtejoieCommunity ExpertCorrect answer
    Community Expert
    June 17, 2020

    Hello, hiding rulers was temporary, please go to your Creative Cloud app, and update to Photoshop 21.2, as this issue is fixed, according to this help document: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    Jann Lipka
    Jann Lipka
    Inspiring
    July 23, 2020

    yes - already updated. 
    Unfrotunately found some new bugs and not in " new" PS beta program anymore 🙂 

    giuliaorecchia
    giuliaorecchia
    Participating Frequently
    June 4, 2020

    Ok it works, also with rulers visible. Thanks for fixing it, I cannot live without it

    Akash Sharma
    Akash Sharma
    Legend
    June 1, 2020

    Hi all,

    Apologies for the frustration as Photoshop keeps freezing while using the Hue/Saturation. We have been able to reproduce the freeze and the engineering team is currently investigating a fix.

    Current workarounds that we're aware of:

    • Disable Rulers (CMD+R on Mac, Ctrl+R on Win)
    • Move the Adjustment dialog outside of Photoshop's workspace/interface before touching any sliders.

     

    Let us know how this goes.
    Regards,

    Akash

      itsaldo
      itsaldoAuthor
      Participant
      June 2, 2020

      Hello Akash thanks for your reply this certainly has fixed the issue although is kinda weird adjusting the hue saturation in another window.

       

      Thank you again.

      Akash Sharma
      Akash Sharma
      Legend
      June 11, 2020

      We definately understand that the Adjustment tools are a very important part of editing workflow in Photoshop. This problem is being worked upon by engineers and they are working towards a resolution.

       

      ~Akash

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices