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No access to printer ICC Profiles after updating macOS to 12.1.1

Forum|Forum|4 years ago
March 10, 2022
6 replies
15830 views

I upgraded from Big Sur to Monterey in early January 2022. All my print processes have been running perfectly since then. (I had the same problem as this one with Big Sur starting in November). However, when I updated to 12.2.1, the problem I had in Big Sur returned. It is exactly the same problem and with it I cannot print with the correct ICC profiles.

I run an iMac (late 2015) and print with an Epson P900. Through January and February, using Monterey, the printing process was normal, just like it has been for many years.

After 12.2.1 was installed, I can no longer find all the ICC profiles that I need for printing when I use the Photoshop dialogue box. When I set for Photoshop to control the printer and then look for a profile, I cannot see any Epson ICC profiles, nor most of my other profiles (for example, my Ilford ICC profiles. This is exactly what happened when I updated to Big Sur 10.6.1.

I've tried uninstalling and reinstalling the Epson driver (which comes with the Epson paper ICC profiles) and then uninstalled and reinstalled Photoshop. All to no avail.

I've read other places that some have the same problem and they've gone back to 12.2 in order to get it to work properly. I'm willing to do that but so far I haven't been able to contact anyone at Apple who really knows how. I'm going to continue to pursue that, but I need the time to do so.

I will also try and find someone in the Adobe support team that can help me, but I confess, I haven't had much success with that in the past.

Thank goodness I don't have any customers for whom I need to provide prints and I hope I can get this sorted before that need arrives.....which it will.

If anyone has suggestions for me, I'd be happy to receive them.

Jack

macOS

This topic has been closed for replies.

Correct answer TheDigitalDog

These are the corresponding .icm and .icc (interchangeable file types) for thtat list. What I really want to know is why it's not possible to add custom paper profiles to that printer dialog list, since they are all paper profiles

These are the corresponding .icm and .icc (interchangeable file types) for thtat list.

By @optimystery

No, not the list you provided that clearly is labeled Paper Type. Those are media settings.

What I really want to know is why it's not possible to add custom paper profiles to that printer dialog list, since they are all paper profiles

By @optimystery

They should show up in Photoshop when you select Photoshop Manages Color. That's the facts and the correct answer. Anything else you expect and assume in the Print Driver is moot here.

M

Matthew Ward 3.141

Participant

I made some custom printer profiles using an 1i studio. They were visible in the Photoshop manages color in the print window.

After updating they dissapeared.

They were still visible in convert to profile.

I found the rather disturbing statement:

In Photoshop, profiles that aren't appropriate for the chosen printer don't appear in the Print dialog box.

https://helpx.adobe.com/uk/photoshop/kb/profiles-missing-print-dialog-box.html

Looking at the profiles themselves in Colorsync:

in fields 1 and 2 the region was set to US

I am in UK.

Editing the Region to UK resulted in the profiles reappearing in the print window.

J

Jackve6aAuthor

Known Participant

Thanks for posting this info, Matthew.

I opened my Colorsync application using 'Spotlight Search' on my Mac Studio. I got lots of info including all the information on the profiles. There were a couple that needed repair, so that was a useful step.

What I couldn't find was the place where you see the "Fields 1 and 2" where you say the region is set. Can you give me some guidance as to how you get to that screen?

Thanks,

Wee Jacky.

M

Matthew Ward 3.141

Participant

You can find colorsync in

Go > Utilities > Colorsync Utility.app > Profiles > User (or Other if you want to know where Epson are currently hiding their profiles)

If you double click on the name of a profile in the list it will open.

There are a series of numbered "fields", depending on the profile type, up to about 19.

If you click on each number, some of the fields are editable in Colorsync, some are not.

With a printer profile fields 1 & 2 have an editable region.

There is an excellent Blog post describing a solution to missing Epson profiles here.

https://blog.conradchavez.com/2020/11/22/printer-profiles-missing-on-macos-a-permanent-solution/

The fundamental problem appears to be that when you update the OS, there does not appear to be a colorsync folder in the user account library until you do something profile related then the OS creates one. (Sorry to be vague, it is somewhat difficult to work out what is happening)

iheo2

Participant

https://epson.com/faq/SPT_SCP9000SE~faq-00009ed-shared?faq_cat=faq-topFaqs

ArtofWarPosters

Participant

After switching to Monterey, every time there was an update my printer profiles disappeared like yours. To this day, it happens every time I update! I know how to get your profiles back! I open media configuration tool (add paper). Select import. Locate your icc profile folder and update. Remember to update your printer drivers which it should automatically prompt you to do. This is what works for me. It's frustrating, but no where near as frustrating as not having access to your profiles. Hope this helps!

J

Jackve6aAuthor

Known Participant

Thank you for this information. I’m glad you’ve found a solution.

I looked up that tool and found it to be a tool used when connected to a Canon printer. I have an Epson P900 printer.

I’m now using a Mac Studio to drive the P900. I’m running the latest Ventura macOS. Unfortunately, I still have the same ‘loss of Epson ICC profiles’ problem every time I do a macOS update. I’ve written a new entry for the forum based on my new computer.

I continue to go through the reinstallation of the printer drivers using the Epson Driver Install software in order to restore the Epson profiles, but it does wear on my patience every time I have to do it. Also, it is still the case that all my non-Epson ICC profiles continue to work fine, but they’re kept in a very different place from the Epson profiles. I wish Epson didn’t chose to store their ICC profiles in a hidden away folder.

Jack

Wee Jacky.

J

Jackve6aAuthor

Known Participant

A 'Thank you' to those that followed up on my item.

Today, Mar 15, 2022, I'm both elated and annoyed. Yesterday, out of the blue, 12.3 was issued. I updated and, voila, all my printing processes are working again. That is the elation part.

The annoying part is that I was talking with someone in the Media Group at Apple just last week about my challenges. The lady was very pleasant and seemed to know her stuff. She returned to that position that Apple takes when other applications are involved, in my case it is macOS, Adobe Photoshop CC, and Epson Printer driver for the P900. What she quite rightly said, was that Apple get caught up in this regularly and they can't offer solutions if the problem is with the other applications. I told her I understood, but was hoping she could tell me if there are any other reports to Apple about the same problem that I had. She said she didn't have a way to search for this.

Why she wouldn't have known that engineering was working on the problem is beyond me. Clearly, they must have known about the glitch as evidenced by the fact that 12.3 took care of the problem.

I was busy with other things last week and so never got around to moving back one version to 12.2. That would have been a lot of work on my part with a risk of losing files if I wasn't careful with a methodical data back up. I wasn't willing to bring everything back with Time Machine because that may have brought the problem along with it. I also order the new Mac Studio last week and started thinking that I would get by printing out of ColorSynch, which sort of worked, until the new computer arrived. Anyway, thank goodness I didn't go through all that effort of moving back to 12.2, as now 12.3 has solved my problem.

I don't know how I get the message back to the right people in the right department at Apple, but I'm sure going to try. This event in my case has knocked back my trust in Apple Support, even though they've been super ever since I moved to the Apple environment back in 2003.

Now, all I'm left with is a problem getting VueScan to start. That glitch also appeared when 12.2.1 was issued back in February and 12.3 doesn't seem to have resolved it. I've been working with Ed Hamrick on this one and still haven't solved it.

Thanks again for the support,

Jack

Wee Jacky.

NB, colourmanagement

Community Expert

Jack, thanks for the update, it will help others.

I suppose you're right about Apple support, it would be excellent if all the departments were in sync. on issues and pending fixes - But imagine the complexity of managing such a database (and the time required to keep it up to date). It would be useful though if phone support did have access to such a database.

Ah well, resources!

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

NB, colourmanagement

Community Expert

Just for completeness, for Big Sur users:

Big Sur problems? Is this issue fixed? Hope so - Users are reporting that the update to 11.6.5 fixes the print issues.

History:

There is apparently a bug in Mac Os Big Sur 11.6.2 in connection with ICC profile use/printing,

Some users have reported success after updating to Monterey, personally, I'd be more likely to go back a version rather than jumping into a new OSX version so soon after release.

Sadly this bug appeared to still be present in 11.6.3, according to users here who have made that upgrade.

Some users have reported positive results in OSX Big Sur - with some profiles being usable after opening them into the ColorSync utility and “fixing” any errors found.

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

NB, colourmanagement

Community Expert

There is apparently a bug in Mac OSX Big Sur 11.6.2 in connection with ICC profile use/printing,

Some users have reported success after updating to Monterey, personally, I'd be more likely to go back a version rather than jumping into a new OSX version so soon after release.

Sadly this bug appears to still be present in 11.6.3, according to users here who have made that upgrade.

Some users have reported positive results in OSX Big Sur - with some profiles being usable after opening them into the ColorSync utility and “fixing” any errors found.

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

J

Jackve6aAuthor

Known Participant

Thanks Neil. As you see, the new 12.3 has fixed it all.....so far. I did try the Colorsynch repair and it didn't make any difference. I know you can accomplish a close result by printing through Colorsynch; however, the proper path via the Photoshop print dialogue produces the results I want, so I'm pleased it is all working now.

Now there is an update to Photoshop that has appeared, but I'm hesitant to update for a bit, just in case.

Back in Big Sur I resolved my issues (which were the same so that is why I knew the 12.2.1 update was where the problem was) but going to Monterey. Now 12.3 has taken care of those problems.....thank goodness.

Jack

Wee Jacky.

J

Jackve6aAuthor

Known Participant

Whoops, that should have been Big Sur 11.6.1.

Jack

Wee Jacky.

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