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October 8, 2018
Question

No Adobe CC products will open

  • October 8, 2018
  • 2 replies
  • 1279 views

Recently all of the Adobe products I have installed (I have the CC Photography package, so Lightroom and Photoshop CC) have just stopped working. When I click on any of them the process opens briefly in task manager for about 2 seconds and then shuts itself without any error message. Reading the error logs I think there's some sort of problem with it reading the registration data? (That's just a wild guess from the messages that stand out to me) Error messages for an attempted opening of photoshop are below:

10/09/18 00:06:19:104 | [INFO] |  |  |  | AMT |  |  | 6080 | START SESSION, library version 10.0.0.119,7.0

10/09/18 00:06:19:104 | [INFO] |  |  |  | AMT |  |  | 6080 | Initializing C:\Program Files\Adobe\Adobe Photoshop CC 2017

10/09/18 00:06:19:104 | [INFO] |  |  |  | AMT |  |  | 6080 | Adobe License Manager version 3.5 (build 2.0) RELEASE

10/09/18 00:06:19:104 | [INFO] |  |  |  | AMT |  |  | 6080 | Virtualization Turned off

10/09/18 00:06:19:104 | [INFO] |  |  |  | PCDService |  |  | 6080 | PCD Service in non-threaded mode

10/09/18 00:06:19:104 | [INFO] |  |  |  | performance |  |  | 6080 | AMTPreObtainProductLicense took 2.424889 ms

10/09/18 00:06:19:137 | [INFO] |  |  |  | AMT |  |  | 6080 | RW check key updated !

10/09/18 00:06:19:137 | [INFO] |  |  |  | AMT |  |  | 6080 | App Product Locale [0] = en_GB

10/09/18 00:06:19:137 | [INFO] |  |  |  | config |  |  | 6080 | Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CC 2017\AMT\application.xml

10/09/18 00:06:19:138 | [INFO] |  |  |  | config |  |  | 6080 | Found payload code {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:138 | [INFO] |  |  |  | PCDService |  |  | 6080 | found driver code {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:138 | [INFO] |  |  |  | config |  |  | 6080 | config: Host app was installed, using installed license configuration.

10/09/18 00:06:19:138 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [FLMap] in hive [V7{}Photoshop-18-Win-GM{|}ALL] from cache : 769

10/09/18 00:06:19:138 | [WARN] |  |  |  | config |  |  | 6080 | Setting current license to the driver at startup because no mapping was found.

10/09/18 00:06:19:138 | [INFO] |  |  |  | config |  |  | 6080 | Setting current license to V7{}Photoshop-18-Win-GM [ALL]

10/09/18 00:06:19:138 | [INFO] |  |  |  | config |  |  | 6080 | payload code: {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:138 | [INFO] |  |  |  | config |  |  | 6080 | driver payload code: {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:138 | [INFO] |  |  |  | config |  |  | 6080 | driver licensing code: V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:138 | [INFO] |  |  |  | config |  |  | 6080 | current licensing code: V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:138 | [INFO] |  |  |  | config |  |  | 6080 | current locale code: ALL

10/09/18 00:06:19:138 | [INFO] |  |  |  | config |  |  | 6080 | Done loading configuration

10/09/18 00:06:19:139 | [INFO] |  |  |  | config |  |  | 6080 | Setting insalled locales

10/09/18 00:06:19:139 | [INFO] |  |  |  | config |  |  | 6080 | Changing locale to "en_GB" because old locale "" is not in the new list of installed languages

10/09/18 00:06:19:139 | [INFO] |  |  |  | AMT |  |  | 6080 | Installed Locale  [0] = en_GB

10/09/18 00:06:19:139 | [INFO] |  |  |  | AMT |  |  | 6080 | Reordered Locale  [0] = en_GB

10/09/18 00:06:19:139 | [INFO] |  |  |  | AMT |  |  | 6080 | config: Finding license info for payload: {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:139 | [INFO] |  |  |  | AMT |  |  | 6080 | config: PayloadCode: {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:139 | [INFO] |  |  |  | AMT |  |  | 6080 | config: Driver PayloadCode: {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:139 | [INFO] |  |  |  | AMT |  |  | 6080 | config: Installed LicensingCode: V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:139 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [AdobeUpdaterCodeV2] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:139 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [AdobeUpdaterCodeV2] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:139 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ISO_TAGGING_DISABLED] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:139 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [EULA] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:139 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [Registration] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:139 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [Registration] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:139 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [Growl] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:139 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [Growl] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:139 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [EULAForPassive] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:139 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [EULAForPassive] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:140 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [Updates] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:140 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [Updates] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:140 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [SuiteFeatureCount] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:140 | [INFO] |  |  |  | AMT |  |  | 6080 | Application can be serialized (Non Passive App).

10/09/18 00:06:19:141 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [LicensedLocales] in hive [V7{}Photoshop-18-Win-GM{|}LicLoc] from cache : 769

10/09/18 00:06:19:142 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [SN] in hive [V7{}Photoshop-18-Win-GM{|}ALL] from cache : 769

10/09/18 00:06:19:142 | [DEBUG] |  |  |  | config |  |  | 6080 | No ALL licensed serial number found in V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:142 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to get enigma data from hive : 519

10/09/18 00:06:19:143 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ExpirationDate] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:143 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [LineCV 6] in hive [V7{}Photoshop-18-Win-GM{|}ALL] from cache : 769

10/09/18 00:06:19:143 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [LineCV 7] in hive [V7{}Photoshop-18-Win-GM{|}ALL] from cache : 769

10/09/18 00:06:19:143 | [INFO] |  |  |  | AMT |  |  | 6080 | First launch (serial [91198701560031595861]).

10/09/18 00:06:19:143 | [INFO] |  |  |  | AMT |  |  | 6080 | Application state initialized.  Obtaining Product License.

10/09/18 00:06:19:144 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 6080 | Signature successfully validated for asu features

10/09/18 00:06:19:144 | [INFO] |  |  |  | ASUFeatureParser |  |  | 6080 | asu features file successfully loaded

10/09/18 00:06:19:144 | [INFO] |  |  |  | AMT |  |  | 6080 | ASU feature MMA_SSO enabled

10/09/18 00:06:19:144 | [INFO] |  |  |  | AMT |  |  | 6080 | ASU feature RES_ENABLED enabled

10/09/18 00:06:19:144 | [INFO] |  |  |  | AMT |  |  | 6080 | Obtaining client features from cache.

10/09/18 00:06:19:145 | [INFO] |  |  |  | AMT |  |  | 6080 | Obtaining client product info from cache.

10/09/18 00:06:19:145 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ExpirationDate] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:145 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ENABLE_GUEST] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:145 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ExpirationDate] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:145 | [INFO] |  |  |  | AMT |  |  | 6080 | Forcing first launch workflow because product is not licensed from previous launch.

10/09/18 00:06:19:145 | [INFO] |  |  |  | AMT |  |  | 6080 | AMT: Obtaining Product License.

10/09/18 00:06:19:145 | [INFO] |  |  |  | AMT |  |  | 6080 | Launch Workflow not yet done in foreground in this session.

10/09/18 00:06:19:145 | [INFO] |  |  |  | AMT |  |  | 6080 | Starting First Launch Workflow

10/09/18 00:06:19:145 | [INFO] |  |  |  | AMT |  |  | 6080 | Running in PROV_APP

10/09/18 00:06:19:146 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [EULADelay] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:146 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [EULADelay] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:146 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [MediaTag] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:146 | [INFO] |  |  |  | config |  |  | 6080 | No media tag found for payload {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:146 | [INFO] |  |  |  | config |  |  | 6080 | Using default media policy RET

10/09/18 00:06:19:146 | [INFO] |  |  |  | EULA |  |  | 6080 | V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:147 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | Called  GetLicenseAgreementDetails

10/09/18 00:06:19:147 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | Called  IsLicenseAgreementAccepted

10/09/18 00:06:19:147 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | passed type in IsLicenseAgreementAccepted 1

10/09/18 00:06:19:147 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | passed driverleid in IsLicenseAgreementAccepted V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:147 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | passed version in IsLicenseAgreementAccepted 1000

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | foundXmlElement returned false

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | outstatus being returned from IsLicenseAgreementAccepted is 5

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | return status from IsLicenseAgreementAccepted is 0

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | return status from GetLicenseAgreementDetails is 3

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | Called  GetLicenseAgreementDetails

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | Called  IsLicenseAgreementAccepted

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | passed type in IsLicenseAgreementAccepted 1

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | passed driverleid in IsLicenseAgreementAccepted {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | passed version in IsLicenseAgreementAccepted 1000

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | foundXmlElement returned false

10/09/18 00:06:19:148 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | outstatus being returned from IsLicenseAgreementAccepted is 5

10/09/18 00:06:19:149 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | return status from IsLicenseAgreementAccepted is 0

10/09/18 00:06:19:149 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6080 | return status from GetLicenseAgreementDetails is 3

10/09/18 00:06:19:149 | [INFO] |  |  |  | AMT |  |  | 6080 | Starting ALM workflow.

10/09/18 00:06:19:149 | [INFO] |  |  |  | AMT |  |  | 6080 | Initializing ALM for serialized activation.

10/09/18 00:06:19:149 | [INFO] |  |  |  | ALMService |  |  | 6080 | Initializing as licensed app

10/09/18 00:06:19:149 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Start ALM 3.5 Release (build 3.5.2.0)

10/09/18 00:06:19:149 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Starting up SLCore 2.0 Release (build 2.0.1.360321).

10/09/18 00:06:19:149 | [ERROR] |  |  |  | SLCoreService |  |  | 6080 | user based licensing: 0

10/09/18 00:06:19:149 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Service construction took 0.1 ms and succeed.

10/09/18 00:06:19:149 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: LEID passed V7{}Photoshop-18-Win-GM is used to configure SLCore = 0

10/09/18 00:06:19:149 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Host app is Licensable App

10/09/18 00:06:19:149 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Found LEID V7{}Photoshop-18-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CC 2017\AMT

10/09/18 00:06:19:149 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [MediaTag] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:149 | [INFO] |  |  |  | config |  |  | 6080 | No media tag found for payload {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:149 | [INFO] |  |  |  | config |  |  | 6080 | Using default media policy RET

10/09/18 00:06:19:149 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: MediaTagPolicy is RET

10/09/18 00:06:19:149 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [NTL_WO_SN] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:149 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Canonical LEID is V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:149 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Driver LEID is V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:149 | [INFO] |  |  |  | AMT |  |  | 6080 | Performing ALM silent license verification.

10/09/18 00:06:19:149 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Validate license at Pre-Chrome time

10/09/18 00:06:19:149 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Searching license for locale en_GB ...

10/09/18 00:06:19:150 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [SN] in hive [V7{}Photoshop-18-Win-GM{|}en_GB] in cache : 519

10/09/18 00:06:19:150 | [DEBUG] |  |  |  | config |  |  | 6080 | No en_GB licensed serial number found in V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:150 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [SN] in hive [V7{}Photoshop-18-Win-GM{|}ALL] from cache : 769

10/09/18 00:06:19:150 | [DEBUG] |  |  |  | config |  |  | 6080 | No ALL licensed serial number found in V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:150 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Found no existing serialization

10/09/18 00:06:19:150 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Searching serial number for all possible LEIDs ...

10/09/18 00:06:19:150 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [SN] in hive [V7{}Photoshop-18-Win-GM{|}en_GB] in cache : 519

10/09/18 00:06:19:150 | [DEBUG] |  |  |  | config |  |  | 6080 | No en_GB licensed serial number found in V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:150 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [SN] in hive [V7{}Photoshop-18-Win-GM{|}ALL] from cache : 769

10/09/18 00:06:19:150 | [DEBUG] |  |  |  | config |  |  | 6080 | No ALL licensed serial number found in V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:150 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Found no serial number

10/09/18 00:06:19:150 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Checking for Suites' SNs before updating to trial SN

10/09/18 00:06:19:150 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: No valid license found, fall back to the most preferred locale: en_GB

10/09/18 00:06:19:150 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [SN] in hive [V7{}Photoshop-18-Win-GM{|}en_GB] in cache : 519

10/09/18 00:06:19:151 | [DEBUG] |  |  |  | config |  |  | 6080 | No en_GB licensed serial number found in V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:151 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [SN] in hive [V7{}Photoshop-18-Win-GM{|}ALL] from cache : 769

10/09/18 00:06:19:151 | [DEBUG] |  |  |  | config |  |  | 6080 | No ALL licensed serial number found in V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:151 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to get enigma data from hive : 519

10/09/18 00:06:19:151 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Fail to validate serial number (flag = 0x1)

10/09/18 00:06:19:151 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Synchronize : waiting for semaphore signal

10/09/18 00:06:19:151 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Synchronize : semaphore acquired

10/09/18 00:06:19:151 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Syncing to license store...

10/09/18 00:06:19:154 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | LoadMachineKey : waiting for semaphore signal

10/09/18 00:06:19:154 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | LoadMachineKey : semaphore acquired

10/09/18 00:06:19:170 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | LoadMachineKey : semaphore signalled

10/09/18 00:06:19:170 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Found client mkey.

10/09/18 00:06:19:175 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : waiting for semaphore signal

10/09/18 00:06:19:175 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : semaphore acquired

10/09/18 00:06:19:177 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : semaphore signalled

10/09/18 00:06:19:177 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : waiting for semaphore signal

10/09/18 00:06:19:177 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : semaphore acquired

10/09/18 00:06:19:178 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : semaphore signalled

10/09/18 00:06:19:179 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : waiting for semaphore signal

10/09/18 00:06:19:179 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : semaphore acquired

10/09/18 00:06:19:180 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : semaphore signalled

10/09/18 00:06:19:181 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : waiting for semaphore signal

10/09/18 00:06:19:181 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : semaphore acquired

10/09/18 00:06:19:184 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLFileBasedClockRecord::Write : semaphore signalled

10/09/18 00:06:19:188 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : waiting for semaphore signal

10/09/18 00:06:19:188 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : semaphore acquired

10/09/18 00:06:19:189 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : semaphore signalled

10/09/18 00:06:19:190 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : waiting for semaphore signal

10/09/18 00:06:19:190 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : semaphore acquired

10/09/18 00:06:19:191 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : semaphore signalled

10/09/18 00:06:19:196 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : waiting for semaphore signal

10/09/18 00:06:19:196 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : semaphore acquired

10/09/18 00:06:19:197 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : semaphore signalled

10/09/18 00:06:19:198 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : waiting for semaphore signal

10/09/18 00:06:19:198 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : semaphore acquired

10/09/18 00:06:19:200 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : semaphore signalled

10/09/18 00:06:19:200 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : waiting for semaphore signal

10/09/18 00:06:19:200 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : semaphore acquired

10/09/18 00:06:19:201 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | SLMultiFilesBasedTracker::Write : semaphore signalled

10/09/18 00:06:19:202 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Loading license references...

10/09/18 00:06:19:202 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Found 0 license file(s)

10/09/18 00:06:19:202 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | License store synchronization took 51.0 ms and succeed.

10/09/18 00:06:19:202 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Synchronize : semaphore signalled

10/09/18 00:06:19:202 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Query license: type = 0, duration = 0 days, remaining = expired.

10/09/18 00:06:19:202 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | CreateDictionary : waiting for semaphore signal

10/09/18 00:06:19:202 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | CreateDictionary : semaphore acquired

10/09/18 00:06:19:202 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | CreateDictionary : semaphore signalled

10/09/18 00:06:19:202 | [ERROR] |  |  |  | SLCoreService |  |  | 6080 | Could not find license from which to get user data

10/09/18 00:06:19:202 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Query license: type = 0, duration = 0 days, remaining = expired.

10/09/18 00:06:19:203 | [WARN] |  |  |  | PCDService |  |  | 6080 | Failed to remove key [CacheStatus] in hive [V7{}Photoshop-18-Win-GM{|}ALL]from cache : 769

10/09/18 00:06:19:203 | [INFO] |  |  |  | config |  |  | 6080 | Setting current license to V7{}Photoshop-18-Win-GM []

10/09/18 00:06:19:203 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [CacheStatus] in hive [V7{}Photoshop-18-Win-GM] from cache : 769

10/09/18 00:06:19:203 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Launching Silent Activator .... As the app went into prechrome search.

10/09/18 00:06:19:214 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Performing Block Check

10/09/18 00:06:19:214 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Query license: type = 0, duration = 0 days, remaining = expired.

10/09/18 00:06:19:214 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [Subscription] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:215 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [Subscription] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:215 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [ACT_NOINTERNET] in hive [V7{}Photoshop-18-Win-GM] from cache : 769

10/09/18 00:06:19:215 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [SERVICE_ONLINE] in hive [V7{}Photoshop-18-Win-GM] from cache : 769

10/09/18 00:06:19:236 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Query license: type = 0, duration = 0 days, remaining = expired.

10/09/18 00:06:19:320 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | CreateDictionary : waiting for semaphore signal

10/09/18 00:06:19:320 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | CreateDictionary : semaphore acquired

10/09/18 00:06:19:320 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | CreateDictionary : semaphore signalled

10/09/18 00:06:19:320 | [ERROR] |  |  |  | SLCoreService |  |  | 6080 | Could not find license from which to get user data

10/09/18 00:06:19:320 | [ERROR] |  |  |  | SLCoreService |  |  | 6080 | No value for key [SLRTIME] in user dictionary.

10/09/18 00:06:19:342 | [INFO] |  |  |  | ALM |  |  | 6080 | _time_: (func: ALM_License_SilentValidate, duration: 0.187 sec)

10/09/18 00:06:19:342 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: ALM_License_SilentValidate return license status: Invalid

10/09/18 00:06:19:342 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [SN] in hive [V7{}Photoshop-18-Win-GM] from cache : 769

10/09/18 00:06:19:342 | [DEBUG] |  |  |  | config |  |  | 6080 | No  licensed serial number found in V7{}Photoshop-18-Win-GM

10/09/18 00:06:19:343 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to get enigma data from hive : 519

10/09/18 00:06:19:343 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ExpirationDate] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:343 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Query license: type = 0, duration = 0 days, remaining = expired.

10/09/18 00:06:19:343 | [WARN] |  |  |  | AMT |  |  | 6080 | License check shows product is unlicensed.

10/09/18 00:06:19:343 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ExpirationDate] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:343 | [INFO] |  |  |  | AMT |  |  | 6080 | Product is not activated.  Starting ALM launch-time product licensing UI.

10/09/18 00:06:19:343 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ExpirationDate] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:343 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Query license: type = 0, duration = 0 days, remaining = expired.

10/09/18 00:06:19:344 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [PDApp_WF] in hive [V7{}Photoshop-18-Win-GM] from cache : 769

10/09/18 00:06:19:344 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Query license: type = 0, duration = 0 days, remaining = expired.

10/09/18 00:06:19:344 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Entered ALM_NeedANAG

10/09/18 00:06:19:344 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: Exiting ALM_NeedANAG

10/09/18 00:06:19:344 | [INFO] |  |  |  | AMT |  |  | 6080 | en_GB

10/09/18 00:06:19:344 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to get enigma data from hive : 519

10/09/18 00:06:19:344 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ReLaunchMode] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:344 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ReLaunchMode] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:344 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [EULAFolderName] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:344 | [INFO] |  |  |  | EULA |  |  | 6080 | EULAFolderName key not found for license, using default name "Legal"

10/09/18 00:06:19:345 | [INFO] |  |  |  | EULA |  |  | 6080 | EULA folder found relative to folder containing licensing AMT folder.

10/09/18 00:06:19:345 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [EULAFolderName] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:345 | [INFO] |  |  |  | EULA |  |  | 6080 | EULAFolderName key not found for app, using default name "Legal"

10/09/18 00:06:19:345 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [NTL_WO_SN] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:345 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [STORE_URL] in hive [V7{}Photoshop-18-Win-GM] in master : 10

10/09/18 00:06:19:345 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to get enigma data from hive : 519

10/09/18 00:06:19:346 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to get enigma data from hive : 519

10/09/18 00:06:19:346 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [PersonGUIDWithAuthSource] in hive [BE610466A17F61BA34D0FAF67A71765AD4C3D8F180D737B8FD406669115BBC69] from cache : 769

10/09/18 00:06:19:346 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [LineCV 15] in hive [BE610466A17F61BA34D0FAF67A71765AD4C3D8F180D737B8FD406669115BBC69] from cache : 769

10/09/18 00:06:19:347 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [PersonGUID] in hive [BE610466A17F61BA34D0FAF67A71765AD4C3D8F180D737B8FD406669115BBC69] from cache : 769

10/09/18 00:06:19:368 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [ADOBEID] in hive [911987015600315958611403] in cache : 519

10/09/18 00:06:19:368 | [INFO] |  |  |  | AMT |  |  | 6080 | Running in PROV_APP

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value WorkFlowType [SilentActivator]

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value SubWorkFlowType [First_Launch]

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value LastLoggedInPersonGUIDWithAuthSource []

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value LastLoggedInPersonGUID []

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value IsMultiUserSupported [true]

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value ShowEULA [true]

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value TrialGrace [30]

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value TrialLeft [-1]

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value BuyURL [http://www.adobe.com/go/buy?]

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value LaunchMode [prechrome]

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AdobeIDCreated [false]

10/09/18 00:06:19:368 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppLaunchPath

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppAMTBkGndFilePath

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppAMTLogoFilePath

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppAMTLicenseAFAQFilePath

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppAMTConnectionFAQFilePath

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AdobeCode [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value DriverAdobeCode [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppName []

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppRunningLEID [V7{}Photoshop-18-Win-GM]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppDriverLEID [V7{}Photoshop-18-Win-GM]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppLicensingLEID [V7{}Photoshop-18-Win-GM]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppRunningLocale [en_GB]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppListOfLocales [en_GB]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppProcessID []

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value ProductID []

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value ProductVersion [0.0]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value Platform []

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppPath

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppAMTPath

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppDriverAMTPath

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppLicensingAMTPath

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppEULAFolderPath

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value TrialExpired [0]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppSerialNumber [911987015600315958611403]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value AppTrialSerialNumber [911987015600315958611403]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value NoTrial [0]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value UpgradeCheckRequired [0]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value BonusLaunchCode []

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value HasSAASBit [0]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value ForcedActivation [0]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value ExtendedProfileRegURL [http://www.adobe.com/go/gnavtray_myadobe_myinformation_uk?&source=PCSTHX]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value ClaimSource [nag_trial]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value HasSubscriptionBit [0]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value ReducedTrialNags [NONE]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value RunInResidualMode [0]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Key Value ResidualModeSupported [0]

10/09/18 00:06:19:369 | [INFO] |  |  |  | uiswitch |  |  | 6080 | SilentActivator

10/09/18 00:06:19:371 | [INFO] |  |  |  | uiswitch |  |  | 6080 | Silent Activator

10/09/18 00:06:19:371 | [ERROR] |  |  |  | uiswitch |  |  | 6080 | Can not be Launched

10/09/18 00:06:19:371 | [ERROR] |  |  |  | AMT |  |  | 6080 | Licensing has been refused.  Application must exit.

10/09/18 00:06:19:371 | [INFO] |  |  |  | AMT |  |  | 6080 | Starting Data Collection for SWTag_Init()

10/09/18 00:06:19:372 | [INFO] |  |  |  | AMT |  |  | 6080 | DoISOTagging() productCanonicalLEID = V7{}Photoshop-18-Win-GM;outMappedLEID =  V7{}Photoshop-18-Win-GM, unused =

10/09/18 00:06:19:372 | [INFO] |  |  |  | AMT |  |  | 6080 | DoISOTagging() productPayloadCode = {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA};driverPayloadCode =  {PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}

10/09/18 00:06:19:372 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | Failed to read value for key [] in hive [V7{}Photoshop-18-Win-GM] from master : 4

10/09/18 00:06:19:372 | [INFO] |  |  |  | AMT |  |  | 6080 | SWTag_Init() Tags Arguments ; V7{}Photoshop-18-Win-GM;

10/09/18 00:06:19:373 | [INFO] |  |  |  | performance |  |  | 6080 | AMTObtainProductLicense took 265.856598 ms

10/09/18 00:06:19:373 | [WARN] |  |  |  | PCDService |  |  | 6080 | Failed to remove key [LD_SESSION] in hive [911987015600315958611403]from cache : 519

10/09/18 00:06:19:373 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [AdobeUpdaterCodeV2] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:373 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [AdobeUpdaterCodeV2] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:373 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [Updates] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:373 | [DEBUG] |  |  |  | PCDService |  |  | 6080 | No value for key [Updates] in hive [{PHSP-18.1.1-64-ADBEADBEADBEADBEADBEA}] in master : 10

10/09/18 00:06:19:373 | [WARN] |  |  |  | AUMService |  |  | 6080 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

10/09/18 00:06:19:373 | [DEBUG] |  |  |  | ServiceLoader |  |  | 6080 | looking for library C:\Program Files\Adobe\Adobe Photoshop CC 2017\updaternotifications.dll

10/09/18 00:06:19:373 | [DEBUG] |  |  |  | ServiceLoader |  |  | 6080 | Found library C:\Program Files\Adobe\Adobe Photoshop CC 2017\updaternotifications.dll

10/09/18 00:06:19:373 | [INFO] |  |  |  | ALMService |  |  | 6080 | Terminating

10/09/18 00:06:19:373 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).

10/09/18 00:06:19:373 | [INFO] |  |  |  | SLCoreService |  |  | 6080 | Service destruction took 0.2 ms and succeed.

10/09/18 00:06:19:373 | [INFO] |  |  |  | ALM |  |  | 6080 | _info_: End ALM

10/09/18 00:06:19:373 | [INFO] |  |  |  | performance |  |  | 6080 | AMTReleaseProductLicense took 0.696024 ms

10/09/18 00:06:19:373 | [INFO] |  |  |  | AMT |  |  | 6080 | END SESSION.

Can anyone help me out here?

    This topic has been closed for replies.

    2 replies

    AlexRSAuthor
    Participant
    October 18, 2018

    Anyone? I still can't get anything to work despite trying the cleaner tool

    Peru Bob
    Community Expert
    Community Expert
    October 18, 2018

    Use the chat option here:

    Contact Customer Care

    Peru Bob
    Community Expert
    Community Expert
    October 8, 2018

    Try uninstalling, use the Adobe Cleaner Tool, and then reinstall the Adobe Desktop App:

    Use the Creative Cloud Cleaner Tool to solve installation problems

    Download Creative Cloud desktop app

    AlexRSAuthor
    Participant
    October 8, 2018

    Thanks, I'll give that a go and report back