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EDIT NOTE: 7-1-23 I decided to downgrade to version 24.5 since it works fine. I might try deleting the beta version maybe there is some mix up in the pref. files between 24.6 and the beta version. For now I am done with this issue and I am waiting for 24.7 or later befor updating again.
Hi I have an issue where when photoshop opens my tool bar is blank except for the triangles in the lower right of each tool, I attached a screen shot. This started with my update to ver. 24.6 a few days ago.
Info:
windows 11 , windows updated last evening no change in the Photoshop issue.
Nvidia graphics 3060 with 12gb v-ram
64 gb ram on a Dell XPS system.
I deleted and reinstalled Ver. 24.6 twice.
I deleted the Photoshop preferences folders (there was Photoshop 2021, 2022 and 2023 folders all were removed to the desktop)
This morning I was chatting with Support and they did remote access but the chat shut down before he could make any changes.
I have scanned for viruses and Malware all clear.
Looking for ideas on how to fix this, I may downgrade to the previous version for a while until there is a new update.
I also have the Photoshop beta on my system and it works fine.
I would go to the beta version but I don't know how long it will be before they release gen. fill into the wild, I am guessing it will be a while and I don't want to use beta versions of programs that could develop new issues with updates.
Thanks in advance
Joe Cosentino
I finally found a recommendation that works.
or
I'm in Windows 11 and this did the trick.
close Photoshop and go to this location on your hard drive:
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Yes! Finally! Thank you VERY MUCH 🙂 (it works for version 25.12.0 on Windows 10 22H2)
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