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G
Grant5C25
Known Participant
November 1, 2021
Question

Normal PS brush disappears after clicking

  • November 1, 2021
  • 1 reply
  • 697 views

I have a new bug where my cursor (brush outline) goes away when I start painting.  Its not consistent.  If I zoom out a level or change brush size it will come back until I click again at which point it goes back to being disappeared until I unclick.  Basicaly making all precise brushing very very difficult since I don't know where the brush outline is.

 

Basically this same exact issue... https://community.adobe.com/t5/photoshop-ecosystem-discussions/brush-tool-stroke-disappears-and-reappears-photoshop-cc-2019-windows-10/td-p/10519251

 

Windows 10.  Updates come from IT company so I cannot roll back windows updates.  Drivers are nvidia's latest studio ready.

 

CAPS LOCK IS NOT ON.  NORMAL BRUSH IS SELECTED.

 

Thank you,

G

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
November 5, 2021

Hi there,

 

As the brush strokes disappears and appears in Photoshop, the issue seems to be related to the graphics processor.
Could you please let us know which graphics processor is installed in the computer?

 

I would suggest you to try a few things, let us know if that helps.

 

As unchecking the GPU from Photoshop's preferences fixes the issue:

  • Could you please check if there is an update available for the GPU drivers from the manufacturer's website such as; Nvidia or AMD?
  • Also, check if there are any operating system updates available to install.
  • If that does not help then remove the GPU drivers completely and reinstall them again.
    (You may also try reverting back to a previous GPU driver version)
  • Please try the troubleshooting steps mentioned in this article: Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

 

Let us know how it goes.
Regards,
Sahil

    W
    worldruined
    Participating Frequently
    November 19, 2021

    Same problem here. Brush outline (using "normal brush tip" for my painting cursor option) disappears intermittenly.

     

    Windows 10

    NVIDIA GeForce GTX 750 Ti, freshly updated with driver release 30.0.14.7212

     

    This wasn't an issue before I updated Photoshop to the latest version, which leads me to suspect it's Photoshop that's the problem, not my GPU.

     

    L
    lorenm84878416
    Inspiring
    January 16, 2022

    I'm inclined to agree! Coming late to this little issue but it's been a bugboo for at least 3 years- I just haven''t found time to respond to my aggravation over it.

     

    And this occurs under Macintosh, not Windows.  In my case, under Mojave. So if it's a GPU issue, it's cross-platform, and that could narrow the culprit to app coding. On my 2013 cylinder Mac Pro, (still a champ in many ways,  although destined to fall before the new Apple silicon) the two Radeon D500 GPU's utilize the Open CL language and is working quite well in all respects. I'm not going to turn them off - that's just not a solution.

     

    What I detect is a lack of reponsive cursor MASKING, reacting to the pixel values below the brush cursor in a smart way to give it a required outline so folks don't go insane wondering where their brush tip is. Or perhaps retain the color displayed until a really contrasting color would bury it.

     

    Right now, in Release 22.5.2, I can see a white cursor over a black pixel region, a black cursor over white regions, and changes to both when passing over middle values like grey or colors of that middling intensity, often disappearing until I mouse back into back or white, trying to "refresh" my cursor, when the cursor should actually have remained in the color it took over the region I've departed from-- I.E: if it's white over black, why isn't it still white outline over middle grey? Coming from black over white, why doesn't it remain black outline over middle values? Either will show up.  

     

    I think a few lines of code were overlooked, rewritten, or dropped, you know? Never had this problem under earlier Photoshop, with earlier GPU's, going back into the CS series. I could always follow my brush cursors through any values, effortlessly. Perhaps a Prefs>Tools checkbox option to assure its visibility?

     

    I do not recall seeing this bad behavior until the CC series. There's nothing quite like following an outline with the eraser tool and suddenly the cursor's gone. It's like a motorist sailing off the end of a skyway truncated by earthquake. It's completely annoying and needs to be fixed.

     

    Much thanks.

     

    Best as always,
    Loren

    -Lor -
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