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Participant
November 16, 2019
Answered

Not able to install Photoshop

  • November 16, 2019
  • 2 replies
  • 813 views

Hello,

 

I am trying to install photoshop on macOS Catalina 10.15.1

The Photoshop Installer stops to downlaod at 4.8% There is no firewall active or a virus scanner.

So I've tried to install it with the full package: AdobePhotoshop20-mul.dmg .. but this failed as well with error code 1

 

The last lines in the HDInstaller.log are:

 

11/16/19 19:48:04:985 | [INFO] | 934 | Bootstrapper | OOBEUtils | CommBridge | | OOBEUtils | 10348 | Pipe 5 is closed on other end or is invalid
11/16/19 19:48:04:985 | [ERROR] | 934 | Bootstrapper | | MessageGateway | | | 10348 | readPacket: Failed to ReadPacket. Error code: 0
11/16/19 19:48:04:986 | [INFO] | 934 | Bootstrapper | OOBEUtils | CommBridge | | | 10278 | *********************** Workflow end. Version: 4.6.0.384 **************************

 

any help would be appreciated!

This topic has been closed for replies.
Correct answer Mack_AT

The AdobeCreativeCloudCleanerTool solved the problem! I was was able to downlaod it after cleaning my computer with this tool!

2 replies

Participant
July 26, 2023

AM STRUGLING INSTALLING PHOTOSHOP

 

Mack_ATAuthorCorrect answer
Participant
November 16, 2019

The AdobeCreativeCloudCleanerTool solved the problem! I was was able to downlaod it after cleaning my computer with this tool!