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danp41572239
Participant
March 26, 2021
Question

Not enough memory (RAM) and other error messages

  • March 26, 2021
  • 3 replies
  • 2354 views

Hi, over the last week or two I keep getting intermittent errors in Photoshop. Most of the errors say there is not enough RAM when opening or saving images. My PC has 8gb RAM installed with around 2 - 3GB available. I'm working with small files under 3000px X 3000px with 1 or 2 layers.

 

The most common errors are "Could not open "xxxx.jpg" because there is not enough memory (RAM)" and "Could not complete your request because there is not enough memory (RAM)"

I also get not enough RAM error messages when trying to save documents.

Sometimes often if I cant save a file, saving as a new file works.

 

Other errors include:

"the operation could not be complete" when trying to export to web.

"could not import clipboard because of a program error"

 

The errors are intermitent. Sometime I can work for hours without an error, other times I get them every few minutes. Sometimes closing Photoshop fixes the problems, sometimes I need to restart my PC.

 

I have tied resetting my Photoshop prefrecences a few times, reinstalled Photoshop and made changes in the registry (OverridePhysicalMemoryMB).

 

Does anyone have any idas what could be causing the problems?

 

Thanks

 

Dan

    This topic has been closed for replies.

    3 replies

    haleyb13254679
    haleyb13254679
    Participant
    August 22, 2021

    Same here! Its the MOST frustrating thing since I previously used PSD every day. I have had to find alternatives like Sketch. Phoshoshop is broken.

    D
    danp41572239Author
    Participant
    March 29, 2021

    **edit**

    I have tried doing some troubleshooting and I give up.

     

    "could not import clipboard because of a program error"

    I have been checking this with different size photos from Google Image search and Pixabay.

     

    Search for image on Google - right click image - copy - paste into 1000 x 1000 72dpi Photoshop document

     

    2400 x 2400 = works, can copy and paste into Photoshop. (5,760,000px)
    2448 x 2448 = works, can copy and paste into Photoshop.
    2449 x 2449 = works, can copy and paste into Photoshop.
    2475 x 2475 = works, can copy and paste into Photoshop.
    2490 x 2490 = fail, program error
    2499 x 2499 = fail, program error
    2500 x 2500 = fail, program error (6,250,000px)
    2600 x 2600 = fail, program error
    2700 x 2700 = fail, program error
    2800 x 2800 = fail, program error

     

    Search image on Pixabay - Free download - View - right click image - copy - paste into 1000 x 1000 72dpi Photoshop document

     

    https://pixabay.com/photos/yachts-sailing-boats-regatta-lake-5971866/ 
    1920 × 1178 - JPG - 592 kB = Works
    3777 × 2319 - JPG - 2.1 MB = Error

     

    https://pixabay.com/photos/bee-flower-plum-blossom-insect-6075541/ 
    1920 × 1280 - JPG - 347 kB = Works
    6000 × 4000 - JPG - 8.8 MB = Error

     

    https://pixabay.com/photos/fashion-woman-indian-girl-young-5255195/ 
    1280 × 1920 - JPG - 526 kB = Works
    3456 × 5184 - JPG - 2.9 MB = Error

    This has happened with the last 10 images I have tried.

     

    "Could not open "xxxx.jpg" because there is not enough memory (RAM)"

    I get this error every time I try opening an "Original" or "Large" stock photo downloaded from www.pexels.com. "Medium" images from Pexels open fine. Images from other stock websites work 95% of the time. I have checked around 10 different images form Pexels and they all have this problem.

     

    Example image - https://www.pexels.com/photo/red-lighthouse-located-in-sea-5855578/ 
    Original (3082 x 3852) - Not enough RAM error
    Large (1920 x 2399) - Not enough RAM error
    Medium (1280 x 1599) - Works

     

    Images from other stock sites seem to open OK most of the time.

    No problems with images and templates download from Adobe stock.

    Most large images Pixabay work.

    20mb - 30mb JPGs from Envate Elements open fine.

    S
    sjjn
    Participant
    August 19, 2021

    Dan, 

     

    Have you found any fixes for this. I have just started getting this issue after the last update and it's driving me crazy.

    I've done the regedit hack and set the cache and usable mem to max. Nothing is working. Let me know if you can.

     

     

    D
    danp41572239Author
    Participant
    August 20, 2021

    Hi, I found a temporary fix.

     

    All my problems are being caused by Dynamic Link Manager (its part of After Effects and/or Premire Pro).

     

    On Windows 10, when Photoshop is loading open task manager (ctrl+alt+delect) and look for Photoshop. When Photoshop is almost finished openeing, click the arrow to the left and you will see Dynamic Link Manager, right click it and end task.

     

    I hope this helps.

     

    Dan

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      Димитар5FC7
      Participant
      March 26, 2021

      I have the exact same issue! And that problem is after their update!

        P
        PamelaPo
        Participating Frequently
        August 22, 2021

        Same for me - I even rolled back to a previous version and that didn't work. my photoshop app is virtually unusable since an update to 22.4    sometimes I can open a document but I can't use any tools because 'not enough RAM'. Seriously,  i haven't been able to use photoshop in months and i'm getting really really irritated because nothing else on my system changed.

         

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