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J
Jomak1
Participating Frequently
November 7, 2021
질문

Not seeing Photoshop Update in Creative Cloud application.

  • November 7, 2021
  • 4 답변들
  • 333 조회

I have the monthly Adobe Account of £9.98 per month for Photoshop. Lightroom and Lightroom Classic.

I use a desktop and laptop.

On the laptop my Adobe Creative Cloud account lists all three applications.

On my desktop only Lightroom Classic is listed.  On the desktop when opening Photoshop and going to Help/Update, only Lightroom Classic is shown so I can't update Photoshop 2021.

Can anyone advise how I update Photoshop[ on my desktop.

Thanks for your assistance.

 

 

이 주제는 답변이 닫혔습니다.

4 답변

J
Jomak1작성자
Participating Frequently
November 10, 2021

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
November 11, 2021

Have you tried the [Add] button?-

And there is a 'scroll' arrow at the end of the visible  'list'

And your Desktop App looks very different to mine (Windows-10)

Check for an Update for the Desktop App in the [Help] menu.

Sign Out and Sign In, after any update if needed.

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
November 10, 2021

Still no images in your post John.

You need to click on the 'LANDSCAPE' icon above your reply text window to 'Insert' photos in your replies.

And by replying from a Web Browser (I.Explorer, Firefox, etc).

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    November 8, 2021

    What operating system are you running on the desktop? Did you check to make sure the desktop meets the minimum system requirements?

    https://helpx.adobe.com/photoshop/system-requirements.html

      J
      Jomak1작성자
      Participating Frequently
      November 9, 2021

      Hi Theresa

      Device name DellBoy
      Processor Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz 3.40 GHz
      Installed RAM 16.0 GB
      Device ID 13A8ACA2-219F-4284-9E03-222CFC3C6722
      Product ID 00326-10000-00000-AA777
      System type 64-bit operating system, x64-based processor
      Pen and touch Pen support

      Edition Windows 10 Home
      Version 21H1
      Installed on ‎12/‎09/‎2020
      OS build 19043.1288
      Experience Windows Feature Experience Pack 120.2212.3920.0

      --
      *John Kelly LRPS CPAGB*

       

       

      [Links removed by moderator]

       

       

      Rob_Cullen
      Community Expert
      Rob_CullenCommunity Expert
      Community Expert
      November 8, 2021

      Open your Creative Cloud Desktop App on the desktop, enlarge the App window as large as possible.

      Post a screen-clip of what you see.

       

       

      Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
      J
      Jomak1작성자
      Participating Frequently
      November 9, 2021

      Hi Rob

      The first screen shot is as you have asked.
      Note while I have the full £9.98 per month plan, this shot only lists
      Lightroom. This is what I also get when I try to update on Photoshop with
      Help/Update.

      The second screen is when I google my account. It lists my apps correctly.


      --
      *John Kelly LRPS CPAGB*

       

      [Links removed by moderator]

       

       

       

      Theresa J
      Community Expert
      Theresa JCommunity Expert
      Community Expert
      November 9, 2021

      There are no screen images attached. You need to post them directly to the forum. Attaching them to an email response does not work.

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