Not seeing Photoshop Update in Creative Cloud application.

New Here ,
Nov 07, 2021 Nov 07, 2021

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I have the monthly Adobe Account of £9.98 per month for Photoshop. Lightroom and Lightroom Classic.

I use a desktop and laptop.

On the laptop my Adobe Creative Cloud account lists all three applications.

On my desktop only Lightroom Classic is listed.  On the desktop when opening Photoshop and going to Help/Update, only Lightroom Classic is shown so I can't update Photoshop 2021.

Can anyone advise how I update Photoshop[ on my desktop.

Thanks for your assistance.

 

 

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Adobe Community Professional ,
Nov 07, 2021 Nov 07, 2021

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Open your Creative Cloud Desktop App on the desktop, enlarge the App window as large as possible.

Post a screen-clip of what you see.

 

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Hi Rob

The first screen shot is as you have asked.
Note while I have the full £9.98 per month plan, this shot only lists
Lightroom. This is what I also get when I try to update on Photoshop with
Help/Update.

The second screen is when I google my account. It lists my apps correctly.


--
*John Kelly LRPS CPAGB*


https://www.flickr.com/photos/jomak1
https://www.facebook.com/johnfekellyphotographer/photos_stream

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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There are no screen images attached. You need to post them directly to the forum. Attaching them to an email response does not work.

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New Here ,
Nov 09, 2021 Nov 09, 2021

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[image: 2021-11-09 (2).png]



[image: 2021-11-09 (3).png]
--
*John Kelly LRPS CPAGB*


https://www.flickr.com/photos/jomak1
https://www.facebook.com/johnfekellyphotographer/photos_stream

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Adobe Community Professional ,
Nov 07, 2021 Nov 07, 2021

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What operating system are you running on the desktop? Did you check to make sure the desktop meets the minimum system requirements?

https://helpx.adobe.com/photoshop/system-requirements.html

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Hi Theresa

Device name DellBoy
Processor Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz 3.40 GHz
Installed RAM 16.0 GB
Device ID 13A8ACA2-219F-4284-9E03-222CFC3C6722
Product ID 00326-10000-00000-AA777
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home
Version 21H1
Installed on ‎12/‎09/‎2020
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

--
*John Kelly LRPS CPAGB*


https://www.flickr.com/photos/jomak1
https://www.facebook.com/johnfekellyphotographer/photos_stream

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Still no images in your post John.

You need to click on the 'LANDSCAPE' icon above your reply text window to 'Insert' photos in your replies.

And by replying from a Web Browser (I.Explorer, Firefox, etc).

Rob_Cullen_0-1636505310716.png

 

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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New Here ,
Nov 10, 2021 Nov 10, 2021

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2021-11-09 (2).png2021-11-09 (3).png

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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Have you tried the [Add] button?-

Rob_Cullen_0-1636597504577.png

And there is a 'scroll' arrow at the end of the visible  'list'

Rob_Cullen_1-1636597682508.png

And your Desktop App looks very different to mine (Windows-10)

Check for an Update for the Desktop App in the [Help] menu.

Sign Out and Sign In, after any update if needed.

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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It looks like your Creative Cloud desktop is not up to date. Mine does not have a home button, but I am on a Mac so they could be different. First, check to see if there is an update. Even if there isn't, you should be able to find the app installers by going to the Apps tab next to the home icon in the upper left.

I found this too. https://helpx.adobe.com/creative-cloud/help/adobe_application_updater.html I'm not sure if it will be helpful or not.

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