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July 19, 2022
Question

NVIDIA GeForce Graphics Card Not Consistently Recognized After PS Update

  • July 19, 2022
  • 2 replies
  • 499 views

Started experiencing compatability issues with my NVIDIA GeForce graphics card after installing the recent Photoshop update. Will work fine for a few hours, then freeze up & crash entirely. Upon re-launching the program and running the GPU check, gives a compatabililty error because it is detecting the wrong graphics card altogether.

 

Restarting the computer (temporarily) resolves this and seems to "reset" the program back to recognizing the NVIDIA driver - only for the same issue to occur later. No change in settings or anything, just a simple restart.

 

All system updates have been installed, all drivers are updated, and I've un-installed and re-installed the latest version of Photoshop - nothing has provided a long term solution. For what it's worth, I've had similar issues with the desktop version of Google Earth Pro, starting around the same time - stating that its having issues with recognizing the correct GPU.

 

Not sure what is causing Photoshop to intermittenly not recognize the NVIDIA and default to the INTEL, or why restarting the computer provides a temporary fix, but I am hoping that Adobe can figure this out and puch through an update that resolves this. From other discussions, it seems like this is a pretty prevasive issue since the program updates in May-June.

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2 replies

CShubert
Community Manager
Community Manager
July 21, 2022

Hi @katief65581069, curious what happens if you rollback to the previous version, same issue?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Pete.Green
Community Manager
Community Manager
July 20, 2022

Hi @katief65581069

 

Sorry about this. Strange that you're running into this issue. 

Am curious if a driver update might resolve this on your system?

This looks to be the latest driver available for the MX250 - https://www.nvidia.com/en-gb/drivers/results/190579/

 

You might also try Step 7 of our GPU Troubleshooting article and see if preferring the NVidia card helps.

Next, I might suggest Step 8 of the same article.

 

Give those a try and let us know if any of them helped!

Regards,

Pete