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chrisp77412936
Participant
February 11, 2023
Question

Object Selection Tool - Program Error

  • February 11, 2023
  • 2 replies
  • 1158 views

When I use the Object Selection Tool, the box sits there for about ten seconds around my selection with the dots going round then this error box appears:

Could not complete your request because of a program error.

After clicking OK I get pink fringes around objects!  I have to find other ways to do what I want!

I'm not sure if this has ever worked on this computer. (I normally use PS6 on my laptop which works fine)

Everything else on this workstation works fine.  The computer is a 2017  Dell Precision Tower 5810 with Intel Xeon E5-120 v4 processor and 32 GB Ram

I had the latest PS6 installed and I have tried going back to the previous version, but its the same.  I am a hobby photographer with only limited experience with Photoshop.

Any help would be very welcome, thank you.

 

Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b x64

Windows 10 64-bit Version: 10 10.0.19045.2486

System architecture: Intel CPU Family:6, Model:15, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

 

This topic has been closed for replies.

2 replies

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
February 11, 2023

My guess is that this is GPU related.  In fact, a quick search imediately found this link:

 

https://www.dell.com/community/Precision-Fixed-Workstations/struggling-with-tech-to-make-my-precision-tower-run-the-newest/td-p/7834732

 

I don't know how up to date the GPU FAQ is, but have a read through.  Check other functions that use the GPU — the FAQ will tell what those are.  It might be as simpla as a driver update, but my gut tells me that you might have a fight on your hands.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Good luck

    C
    chrisp77412936Author
    Participant
    February 12, 2023

    Thank you Trevor, it does indeed seem to be a GPU related problem.  In Preferances - Image Processing - Selections Processing I have now altered the setting from Faster to More Stable which has fixed the problem.  Its a bit slow but it gets there in the end!  I'll look at investing in a better GPU.  Thanks again.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 11, 2023

    You've posted in the Dreamweaver BUGS community.  I am not aware of an Object Selection Tool in Dreamweaver. 

     

    [Moderator moved from Dreamweaver to Photoshop.]

     

    What you describe sounds like a memory problem.  Does your computer CPU, GPU and VRAM meet or exceed current specifications?  See requirements below.

    - https://helpx.adobe.com/creative-cloud/system-requirements.html
    - https://helpx.adobe.com/photoshop/system-requirements.html
    - https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

    Nancy O'Shea— Product User & Community Expert
      C
      chrisp77412936Author
      Participant
      February 12, 2023

      Thank you very much for your help, all very interesting

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