Offline Use

[kuxtv88fbzxliycwhrh]

I've read what Adobe has to say about offline use but they are ignoring their own rules. I go to inaccessable places to take pictures (I'm sure a lot of photographers do) but according to Adobe I have to check in with them (internet) every 24 hours or they shut down my Surface 7 tablet. Their dialoge window gave me the choice of finding an internet connection or do without my tablet for the rest of my trip. (when I start my tablet without an internet connection Adobe's dialogue window comes up even though I did not want to open an adobe product. If I hit "quit" it just restarts the computer and gives me the dialogue box again. I couldn't even uninstall adobe so I could use other programs. I finally started in protected mode and erased all Adobe program folders.)

Adobe insists that none of this is happenning and won't do anything to fix it. Has anyone here found a workaround for this problem? In spite of what Adobe says are Photoshop and Bridge now internet only? If I can't use these products offline they are of no use at all. Adobe has given me 60 days to figure this out.

[D Fosse]

There is some other problem here that breaks licensing. This is not normal.

Don't know what it is, but it should run for 30 days offline, then up to 99 days with nag screens before it shuts down.

[davescm]

Are you changing time zones on your tablet when you travel (which could have happened automtaically)? If so, see this help article from Adobe which suggests turning of automatic time synchronisation in your operating system:

https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

Dave

[kuxtv88fbzxliycwhrh]

I'm not changing time zones. Just going to some very out-of-the-way places.

[TheDigitalDog]

The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is in good standing (that is, payment is up-to-date) when the last verification happens, the software status refreshes to run for at least 99 days offline with an annual subscription. Month to month, much less! 

See: 

https://helpx.adobe.com/ie/creative-cloud/kb/internet-connection-creative-cloud-apps.html

https://helpx.adobe.com/creative-cloud/help/manage-apps-services-desktop.html

[kuxtv88fbzxliycwhrh]

Good of all of you to help out with this. I need an editing software that will run for at least 2 months without an internet connection. I've read Adobe guidlines on this several times and I am supposed to have 99 days of offline use but I only get 24 hours. Can anyone recommend some reasonably useful editing software that does not require an internet connection?

[TheDigitalDog]

The activation takes seconds, even if you tether with a cell phone. 99 days is it, however. 

[TheDigitalDog]

You might need to consider Lightroom Classic, which, when not activated, can still operate all modules except Develop and Maps. 

[Dave Creamer of IDEAS]

I believe you can contact customer service for a (up to) six month extension. I think this was originally put in place for Antarctic researchers. 

[kuxtv88fbzxliycwhrh]

Is there a way to contact Adobe? I’ve tried for years. They have no email address and the phone number goes to an office that is closed 24/7.

[jane-e]

Adobe does not do support by email. There are two ways to contact Adobe Customer Care:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane