Skip to main content
K
Klaus5F8D
Inspiring
March 31, 2023
Answered

Old Photoshop version still listed in Programas and Features

  • March 31, 2023
  • 1 reply
  • 3711 views

Hello All,

I have the latest version of PS / 24.3. but in Programs and Features a 22 version us dtill listed (Bridge as well).

When trying to uninstall I get "This product is not installed on your machine"

In Creative Cloud no old version is listed as installed ... only the latest.

How to get rid of old, not installed, but still listed versions?

or is this a Windows issue? But it does not happen with any other program - only PS and Bridge

Thanks

    Correct answer D Fosse

    Hi D Fosse,

    I fixed it! 🙂

    I used Revo, even though message says "This product is not installed on your machine" ... I could still use the remnants scanner and deleted only items under e.g. Photoshop 2021 / Display name / version, etc.

    All done - listing gone!

    I guess this ends the post.

     

    Thanks


    Great, glad you got it sorted 🙂

    1 reply

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    March 31, 2023

    @Klaus5F8D reinstall version 22 from the Creative Cloud app, once installed you should be able to uninstall it again from program and features.

    Not sure if the older version of Bridge will be available in the CC app, but try using the below tool to see if it helps

    https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    K
    Klaus5F8DAuthor
    Inspiring
    March 31, 2023

    Hi Ged,

    First - I looked up the exact version # of the PS 2021 - 22.3.0.49. 

    Then I went in CC but could only find one version 22.0

    I installed it and now have another/additional version in Programs & Features.

    So I uninstalled that one with the one in question still there.

    Bridge versions don't go as far back either.

    Any other suggestions?

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    March 31, 2023

    Yes. Can you give me a contact number for life phone support. Cleaner Tool too complicated for me.

     


    For the cleaner tool, once downloaded, right click and select run as Administrator

    Select e for English and then y to continue

    The next screen will show you a list of options, select 1 for all

    The next screen will show you a list of the Adobe apps installed, if versions of Bridge and Photoshop 2021 are listed, select the appropriate number associated with that application, my screenshot will look different to what you see.

    So if I want to remove Photoshop (24.3) I would select option 11

    If they are listed just enter the appropriate number and hit return to continue, if they are not listed just enter q and enter to quit

    You will have to run it twice for each application if found

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices