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K
Klaus5F8D
Inspiring
March 31, 2023
Answered

Old Photoshop version still listed in Programas and Features

  • March 31, 2023
  • 1 reply
  • 3715 views

Hello All,

I have the latest version of PS / 24.3. but in Programs and Features a 22 version us dtill listed (Bridge as well).

When trying to uninstall I get "This product is not installed on your machine"

In Creative Cloud no old version is listed as installed ... only the latest.

How to get rid of old, not installed, but still listed versions?

or is this a Windows issue? But it does not happen with any other program - only PS and Bridge

Thanks

    Correct answer D Fosse

    Hi D Fosse,

    I fixed it! 🙂

    I used Revo, even though message says "This product is not installed on your machine" ... I could still use the remnants scanner and deleted only items under e.g. Photoshop 2021 / Display name / version, etc.

    All done - listing gone!

    I guess this ends the post.

     

    Thanks


    Great, glad you got it sorted 🙂

    1 reply

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    March 31, 2023

    @Klaus5F8D reinstall version 22 from the Creative Cloud app, once installed you should be able to uninstall it again from program and features.

    Not sure if the older version of Bridge will be available in the CC app, but try using the below tool to see if it helps

    https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    K
    Klaus5F8DAuthor
    Inspiring
    March 31, 2023

    Hi Ged,

    First - I looked up the exact version # of the PS 2021 - 22.3.0.49. 

    Then I went in CC but could only find one version 22.0

    I installed it and now have another/additional version in Programs & Features.

    So I uninstalled that one with the one in question still there.

    Bridge versions don't go as far back either.

    Any other suggestions?

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    April 3, 2023

    Of course, they were the current PS/BR versions in 2021 ... and got automatically uninstalled when new versions were introduced. That's the normal process as new versions come out ... not keeping old versions.


    Well, not necessarily. I usually keep the old version for six months or so, just in case. I never automatically remove old versions.

     

    And that got me thinking. The "remove old versions"-option is known to cause a lot of problems for some. Usually it's stuck file associations, but this could be a variety. The problem is that the old version is removed after the new is installed. This can mess up the Windows registry. The safe procedure is to remove the old first, then install the new.

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