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A
adobe_user555
Participant
October 8, 2019
Question

Old Wacom intuos 4 PTK-640 not working with Photoshop CC 2019

  • October 8, 2019
  • 3 replies
  • 1908 views

Hello,

 

I have an old Wacom Intuos 4 (Model PTK-640).  I recently bought a new iMac, currently running Mojave 10.14.6.  I have photoshop CC 2019 installed on this new iMac and it's working properly without Wacom tablet.  I went to Wacom to download the latest mac OS Driver 6.3.36-2 (macOS 10.11 - 10.14) released on Aug 15, 2019.  I installed the driver and could see the Wacom icon in my Systems Preference.   I added Photoshop to application list of Wacom Tablet Setup from System Preference.  One of the customed function I setup for the touch ring was to Zoom.  The LED on the Wacom is on.  However, when I opened Photoshop, I couldn't use the Pen or the Touch Ring to zoom. 

 

Any idea of what I did wrong here?

 

thanks....

 

This topic has been closed for replies.

3 replies

KShinabery212
Community Expert
KShinabery212Community Expert
Community Expert
October 8, 2019

In case you do not figure it out, there is a Wacom Tablet group of Facebook that also might be able to help. 

 

They are super friendly and helpful.

 

 

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/
L
Lumigraphics
Legend
October 8, 2019

You downloaded the wrong driver. Get the one that supports your tablet.

davescm
Community Expert
davescmCommunity Expert
Community Expert
October 8, 2019

Wacom list that driver as correct for the Mac and that tablet

 

Dave

Akash Sharma
Akash Sharma
Legend
October 8, 2019

Hi there,

 

Sorry to hear that the Pen and Touch in Photoshop  CC 2019 using your Wacom tablet is not working.

 

Could you please take a look at the suggestions mentioned in this similar discussion https://community.adobe.com/t5/Photoshop/WACOM-Intuos-Pro-not-zooming-suddenly-after-new-driver-today/td-p/7790402 anf let us know if that helps?

 

Thanks,

Akash

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