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Only white screen shown when start Photoshop 2020

New Here ,
Feb 14, 2020 Feb 14, 2020

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When I start all Adobe programmes including Photoshop, Premiere Pro, Illustrator from my office computer, it has not been working at all, which had worked well for a couple of weeks. It shows only white screen without anything as shown in below screenshot: 

error message 1.png

 

I tried my best to find out the solution, by (1) uninstall all current Adobe product including the Illustrator, (2) install them again, (3) Press and hold "Alt," "Control" and "Shift" at the same time as the program launched, and delete all current settings (4) press print screen to capture (5) uninstall current products and install old version and upgrade it..... all measures I tried, but no vail. 

 

I desperately need to work Photoshop and other Adobe programmes on my working computer in the officer.  

 

Thank you for your support. 

TOPICS
Crash or freeze, Download and install, Problem or error

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correct answers 1 Correct answer

New Here , Nov 17, 2020 Nov 17, 2020
Solved it with this fix: Reset your Internet Explorer settings through Tools menu -> Internet Options -> Advanced tab -> Reset Internet Explorer settings section and press the "Reset..." button.

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New Here ,
May 03, 2020 May 03, 2020

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Did you fix it? I have a same problem.

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New Here ,
May 13, 2020 May 13, 2020

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I'm having the same problem -- any fix or workarounds? Just installed from Creative Cloud and it launches with a plain white screen. Closing the screen briefly shows Photoshop launch and immediately closes.

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Adobe Employee ,
May 16, 2020 May 16, 2020

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This is an Activation issue, if you have seen that dialog box that shows Activation limit reached and asks you to sign out of one device which you no longer use, this white box is that same pop up for some reason it does not load properly.

Please try this :

  • Please sign out of the Creative cloud application and exit it
  • Go to Account.adobe.com/profile 
  • On your left hand you will see a bunch of options, choose Active Sessions from the list
  • Deactivate all sessions, once deactivated log out of the account.adobe.com web page
  • Restart your computer and then Launch Creative cloud and log in with your registered email.
  • Try launching the applications and confirm if that helped.

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New Here ,
Jun 09, 2020 Jun 09, 2020

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did not work..

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New Here ,
Jul 03, 2020 Jul 03, 2020

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Same white screen, and I've done everything except sacrifice a sheep

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Community Beginner ,
Jul 04, 2020 Jul 04, 2020

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Tried every possible option out there, 3 times an Adobe "Expert" took over my system, just to watch them repeat the same process I did over and over again (These guys had no clue).
Anyway, the only thing fixing it was to reinstall windows. Quite a hassle to reinstall all software but CC apps work again. This seemed to be the only solution for now...

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New Here ,
Nov 17, 2020 Nov 17, 2020

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Same problem 😞

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New Here ,
Nov 17, 2020 Nov 17, 2020

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Solved it with this fix:
Reset your Internet Explorer settings through Tools menu -> Internet Options -> Advanced tab -> Reset Internet Explorer settings section and press the "Reset..." button.

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Thanks Jules, this finally worked for me after trying several other suggestions. Really really annoying that it had to come to that. I actually ended up downgrading to the $9.99/month package in the process and I'm going to stay there. Great job Adobe!

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New Here ,
Jan 25, 2021 Jan 25, 2021

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To clarify, it seems that another part of the issue was being signed into multiple devices. The screen that prompts you to log out of another device was the screen that wa coming up as a blank window and preventing access to the Adobe apps. so if you have another device, you can try logging out of that and see if that resolves the issues until Adobe manages to fix this.

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New Here ,
Jul 04, 2021 Jul 04, 2021

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my solution that worked for me:

Delete certificates (the correct ones needed)

adobe uninstaller (adobe has seperate app for this, but I didn't really need it just to make sure though)

Updated win10 to latest

go to profile account of your adobe on the web

delete every device at the bottom until all devices are no longer activated

Reinstall creative cloud

Reinstall Photoshop from it

Along those lines it worked for me.  I am so happy, happy as Michaelangelo

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