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Open document not visible in window

Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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I am opening a scene mockup document with 3D elements in Photoshop CC on Mac OS.

I'm getting a message saying 3D may not work which I click OK to (only changing flat elements anyway), The document appears to open and is visible in the layers panel but nothing at all in the window. 

This is happening to several similar files which worked fine previously. 

 

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correct answers 1 Correct answer

Community Expert , Nov 05, 2021 Nov 05, 2021

Hi, is it an M1 mac?

Did you try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.
This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

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Community Expert ,
Nov 05, 2021 Nov 05, 2021

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Hi, is it an M1 mac?

Did you try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.
This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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Thank you very much!

Checked the box, restarted and all back to normal 🙂

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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Not sure if it's M1. This is my Mac...

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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No, it is powered by an Intel processor.

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