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CVB- Dodge City
Participating Frequently
November 5, 2021
Answered

OpenGL unavailable after update to Photoshop 2022

  • November 5, 2021
  • 6 replies
  • 53095 views

I am operating a Surface Book 3 with Windows 10 Pro 64-bit.

I began experiencing issues with Photoshop CC 2021 locking up whenever I tried to open any kind of file, so I updated to Photoshop CC 2022, and after the installation, upon starting up the software I received the following message.

 

 

 

 

 

 

 

 

 

 

I checked my driver settings and saw that there were new drivers available, I downloaded and installed the new drivers but I still received the same error upon startup. I have tried the newest versions of both the Game Ready and Studio drivers to no avail.

I launched the NVIDIA Control Panel and have changed the preferred graphic processor for both Photoshop and sniffer.exe to "High-performance NVIDIA processor" and I continue to receive the same message.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In Edit > Preferences I have ensured my Cache Levels are set to 4, but the "Use Graphics Processor" check box remains greyed out.

 

 

 

 

 

 

 

 

 

 

 

I reinstalled Photoshop 2021 but, the load issue persists. I tried rolling back my video card driver to an older version encase an incompatibility issue between the driver and Photoshop was causing the problem, and I still am experiencing both issues. So I currently have two versions of Photoshop installed on my machine, one that doesn't work at all and one that loads but will not allow me to use all the features because my "...graphics processor is incompatible."

I need some help resolving one of these issues. I appreciate any assistance you can provide. Thanks in advance.

    Correct answer jaked3d

    Hi I had this issue too. I am using Dell XPS and Dock.

    The solution is to make your laptop the main display.

     

    See 1:42 of this video: https://youtu.be/Hh80m9p6OuU?t=102

     

    This seems to work on all Adobe products too, so far I used After Effects and Dimension

    Hope this helps 🙂

    6 replies

    P
    Ps 5.0
    Participant
    September 29, 2022

     

     

     

     

     

     

     

     

     

     

    Solved for me: Windows, Nvidia 1050ti

    The display you will run Photoshop on (main display) has to be "1". You can check which number your displays are by clicking "identify"

     

    For me, my dektop computer has many display ports.

    I connected the cable for my main display into each port and clicked "identify" until the screen I wanted to use for Ps was "1"

     

    I also made sure in the "Nvidia Control Panel" App OpenGL was handled by my graphics card.

      shannong95673040
      shannong95673040
      Participant
      June 20, 2023

      Thank you, this was so very helpful and I am so glad I kept scrolling along this thread. 

      Your suggestions worked for me & once I had re-arranged my screens to their correct slots, made the display adjustments and ensured that everything was being handled by my graphics card, all is working as it should be again. 

      Thanks, again

      obrti01
      obrti01
      Participating Frequently
      January 27, 2022

      Not sure why I am just now seeing this, but it happened to me also. I use a Dell Precision laptop but not the laptop screen. I have two external monitors connected through a Dell dock. (My impression is that a vast majority of us do someithing similar.) Desk space is at a premium, so I rarely even open the laptop and have disabled the built-in screen. With this issue, I have to make sure the laptop is open and the screen is enabled. This is a major inconvenience, Adobe. Not cool.

        annetteh88942768
        annetteh88942768
        Inspiring
        September 21, 2022

        I am having the same issues with a Workstation Precision 3630 and two monitors.  How do you fix this?  I have updated as well.

         

         

         

        obrti01
        obrti01
        Participating Frequently
        September 23, 2022

        I think some others on here had the problem with desktops. In my case, it was a laptop and the problem occurred because I wasn't using the built-in monitor. The external monitors were connected using a docking station, and that is where the problem was. If your primary monitor is not connected to the onboard video system, that may be the problem. Too often people use external video cards connected to USB ports. If that is your case, it may be the problem.

        jaked3d
        jaked3dCorrect answer
        Participant
        November 11, 2021

        Hi I had this issue too. I am using Dell XPS and Dock.

        The solution is to make your laptop the main display.

         

        See 1:42 of this video: https://youtu.be/Hh80m9p6OuU?t=102

         

        This seems to work on all Adobe products too, so far I used After Effects and Dimension

        Hope this helps 🙂

          pcozzolino
          pcozzolino
          Participant
          November 30, 2021

          Your solution solved not only my adobe issues, but issues I was having with others programs as well!

           

          Thank you!

            C
            CVB- Dodge CityAuthor
            Participating Frequently
            November 8, 2021

            Update, the issue appears to be the dock I am using to connect to my external monitors. If I launch the software while connected to the dock I receive the OpenGL error.  However, if I launch Photoshop before connecting to the dock it loads fine and all features are available. 

              T
              Thomas5E49
              Participant
              November 8, 2021

              Thank you for this suggestion! I have the same issue with my Dell XPS 15 9500 with the NVIDIA GeForce GTX 1650 Ti and when I launched Photoshop disconnected from my display dock, everything worked fine again.

              C
              CVB- Dodge CityAuthor
              Participating Frequently
              November 9, 2021

              Great! I'm glad this solution could help someone else.

              davescm
              Community Expert
              davescmCommunity Expert
              Community Expert
              November 5, 2021

              Try installing the Studio driver from NVidia but this time, when installing, choose "Advanced Options" and then "Clean Install". That will ensure remnants of teh old driver are removed/overwritten.

               

              Dave

                C
                CVB- Dodge CityAuthor
                Participating Frequently
                November 8, 2021

                Thanks for the suggestion, I tried this process unfortunately I am encountering the same error.

                  nikunj.m
                  Community Manager
                  nikunj.mCommunity Manager
                  Community Manager
                  November 5, 2021

                  Hi,

                   

                  We're sorry about the trouble with Photoshop due to the issues with the GPU. Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

                   

                  Let us know if it helps!

                  Regards,

                  Nikunj

                  C
                  CVB- Dodge CityAuthor
                  Participating Frequently
                  November 8, 2021

                  I have followed the steps, my orignal post contains the results of steps 3, 4, & 7.  I am not able to complete Step 6 as the "Advanced Settings" button has been greyed out.

                   

                   

                   

                   

                   

                   

                   

                   

                   

                   

                  Following another users recommendation I have also tried a clean install of the graphics drivers with no change.

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