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OpenGL unavailable after update to Photoshop 2022

Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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I am operating a Surface Book 3 with Windows 10 Pro 64-bit.

I began experiencing issues with Photoshop CC 2021 locking up whenever I tried to open any kind of file, so I updated to Photoshop CC 2022, and after the installation, upon starting up the software I received the following message.

OpenGL.jpg

 

 

 

 

 

 

 

 

 

 

I checked my driver settings and saw that there were new drivers available, I downloaded and installed the new drivers but I still received the same error upon startup. I have tried the newest versions of both the Game Ready and Studio drivers to no avail.

I launched the NVIDIA Control Panel and have changed the preferred graphic processor for both Photoshop and sniffer.exe to "High-performance NVIDIA processor" and I continue to receive the same message.

 

NVIDIA Control.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In Edit > Preferences I have ensured my Cache Levels are set to 4, but the "Use Graphics Processor" check box remains greyed out.

 

Preferences.jpg

 

 

 

 

 

 

 

 

 

 

I reinstalled Photoshop 2021 but, the load issue persists. I tried rolling back my video card driver to an older version encase an incompatibility issue between the driver and Photoshop was causing the problem, and I still am experiencing both issues. So I currently have two versions of Photoshop installed on my machine, one that doesn't work at all and one that loads but will not allow me to use all the features because my "...graphics processor is incompatible."

I need some help resolving one of these issues. I appreciate any assistance you can provide. Thanks in advance.

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correct answers 1 Correct answer

New Here , Nov 11, 2021 Nov 11, 2021
Hi I had this issue too. I am using Dell XPS and Dock.The solution is to make your laptop the main display. See 1:42 of this video: https://youtu.be/Hh80m9p6OuU?t=102 This seems to work on all Adobe products too, so far I used After Effects and DimensionHope this helps 

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Hi,

 

We're sorry about the trouble with Photoshop due to the issues with the GPU. Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know if it helps!

Regards,

Nikunj

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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I have followed the steps, my orignal post contains the results of steps 3, 4, & 7.  I am not able to complete Step 6 as the "Advanced Settings" button has been greyed out.

 

Preferences.jpg

 

 

 

 

 

 

 

 

 

Following another users recommendation I have also tried a clean install of the graphics drivers with no change.

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New Here ,
Nov 26, 2021 Nov 26, 2021

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So as suggested in this thread the issue is in working with a docking screen and not having you laptop screen as the main screen. I'm glad there's a work around however would it be possible to get this issue on the list to get patched. It can be quite disruptive in the worflow to have the laptopscreen as a primary.

Many thanks in advance.

Regards,
Kevin

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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Try installing the Studio driver from NVidia but this time, when installing, choose "Advanced Options" and then "Clean Install". That will ensure remnants of teh old driver are removed/overwritten.

 

Dave

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Thanks for the suggestion, I tried this process unfortunately I am encountering the same error.

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Update, the issue appears to be the dock I am using to connect to my external monitors. If I launch the software while connected to the dock I receive the OpenGL error.  However, if I launch Photoshop before connecting to the dock it loads fine and all features are available. 

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Thank you for this suggestion! I have the same issue with my Dell XPS 15 9500 with the NVIDIA GeForce GTX 1650 Ti and when I launched Photoshop disconnected from my display dock, everything worked fine again.

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Great! I'm glad this solution could help someone else.

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Hi, is it possible that the dock would trigger the use of an integrated intel/amd GPU, and not the dedicated one?

Could you try to start Ps once with the dock running, and once without the dock, and each time, check the GPU section in help/System info?

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I've attached the GPU section of the System Info. the "...No Dock" file is the results when PS is launched before connecting to the docking station, the "...Docked" is the results when launching PS when already docked. Let me know if you would like to see any additional info.

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Hi I had this issue too. I am using Dell XPS and Dock.

The solution is to make your laptop the main display.
2021-11-11 09_28_33-Window.png

 

See 1:42 of this video: https://youtu.be/Hh80m9p6OuU?t=102

 

This seems to work on all Adobe products too, so far I used After Effects and Dimension

Hope this helps 🙂

Jump to 01:42 for the solution.😊 I was excited to start using Adobe Dimension. (Adobe Dimension is software for graphic designers to create 3D images.)😟 Bu...

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Your solution solved not only my adobe issues, but issues I was having with others programs as well!

 

Thank you!

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