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H
Hewer1
Participant
December 8, 2017
Question

Opening a new tab won't activate

  • December 8, 2017
  • 4 replies
  • 2810 views

I'm on about a year old Retina display iMac, running the latest and updated Photoshop CC. For a couple weeks now (it's happening more and more frequently), after using Photoshop for a while (time, and amount of usage varies), I'll open a file in a new tab, and it won't be active. The display and navigator and layers- everything I can see about the file will be for a file that was already open in a tab, except I can't manipulate it at all. I can work on the original tab, but any other files opened only show the information for that first file, and seems to be frozen. I can switch between file tabs (the tab highlights at any rate), but nothing changes. The only way I have been able to fix this is to shut down Photoshop then reopen it. When I've done that, Photoshop works fine for a while, but out of the blue, I will open a new file or files, and it's the same issue all over again.

Thanks

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4 replies

J
joelharrisstudio
Participant
April 13, 2020

WORKAROUND that works for me. My computer: 2019 Macbook Pro, 16" Latest MacOS Update10.15.4 Photoshop CC 2020. PROBLEM: Have multiple tabs open and then I get a glitch that won't let me see other tabs - I only see one image that stays on screen as I try to open other tabs. I switch to other tabs but the smae image stays on screen. SOLUTION: Drag the working tab off screen to open its own window, away from the main photoshop display interface. Wait a while/a few seconds and the other tabs reappear and work again. Drag the tab back to the main interface and continue. 

S
SaraArtist
Participant
July 1, 2021

My workaround is to just open my window a touch, and all of a sudden my tab shows up. Adobe doesn't have an answer for this? So frustrating!!

DPSnake
DPSnake
Participant
May 17, 2018

Same issue here and it's getting very frequent. Have to restart every time.

OS High Sierra 10.13.4

iMac retina 4k

Photoshop 19.1.4

Phoenixx Creative
Phoenixx Creative
Participant
May 17, 2018

Yeah it's frustrating paying for a product, and not having proper support.  This has been a persistent issue going back through the last 2 updates, and nothing has changed.  No word from Adobe anywhere on this.

Just gotta keep saving your work (or autosave), and hope you dont lose progress.  It's extremely hard when you're a professional, working on simultaneous tabs and the glitch occurs.  No way at all to switch between tabs and figure out what needs saved or not.

I have ruined so many documents and lost hours of time over the last 5-6 months because of this.

    Phoenixx Creative
    Phoenixx Creative
    Participant
    May 4, 2018

    Same issue!  Cannot find help anywhere.

    OS High Sierra 10.13.4

    15-inch Retina

    16GB/1600

    this also happens on my 27" iMac.  Both machines, same Adobe CC account, running latest version of PS, and both have this exact same issue.  It now happens every single day, sometimes twice per day.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    December 11, 2017

    Hi Hewer,

    Could you please let us know which version of Photoshop are you using & which operating system are you working on?

    Also, please try resetting the preferences of Photoshop & let us know if it helps: Learn how to work with the MacBook Pro Touch Bar in Photoshop.

    If the above suggestion doesn't work then try the steps mentioned on this article: Optimize performance Photoshop CC

    Regards,

    Sahil

    H
    Hewer1Author
    Participant
    December 12, 2017

    Thank you for the reply.

    Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

    Number of Launches: 51

    Operating System: Mac OS 10.13.2

    System architecture: Intel CPU Family:6, Model:94, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

    Physical processor count: 4

    Processor speed: 3200 MHz

    Built-in memory: 8192 MB

    Free memory: 4455 MB

    Memory available to Photoshop: 6704 MB

    Memory used by Photoshop: 70 %

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