Opening Document or "fit to screen" zooms the image WAAAY out - like .377%

Explorer ,
Feb 14, 2018 Feb 14, 2018

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I'm using the latest version of PS and whenever I open a file it is zoomed way out so it is very tiny. I have to zoom in every time. Fit to screen simply zoom out again, making the image really small. I am working on a Samsung Super Ultrawide monitor. I don't know if this is part of the issue or not.

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correct answers 1 Correct answer

Adobe Employee , Feb 14, 2018 Feb 14, 2018

Hi Spec,

We're sorry to hear about this, could you please let us know which version of Photoshop are you using and which operating system are you working on?


Also, could you try resetting the preferences of Photoshop and let us know if it helps?
Preferences in Photoshop

Regards,

Sahil

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Adobe Employee ,
Feb 14, 2018 Feb 14, 2018

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Hi Spec,

We're sorry to hear about this, could you please let us know which version of Photoshop are you using and which operating system are you working on?


Also, could you try resetting the preferences of Photoshop and let us know if it helps?
Preferences in Photoshop

Regards,

Sahil

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Explorer ,
Feb 14, 2018 Feb 14, 2018

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Good grief. That was it. Not sure what I did... I rarely touch the preferences. And it also only happened once I moved to the super ultrawide. Go figure Thank you.

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Explorer ,
Feb 22, 2018 Feb 22, 2018

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The issue has returned. And it only took a couple of days. I don't want to be resetting my preferences every couple of days to deal with this problem. I hope Adobe can manage to fix this.

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LEGEND ,
Sep 13, 2018 Sep 13, 2018

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For anyone who wants to get to know why it happens check: There isn't enough room to display this document => bug !

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Adobe Community Professional ,
Feb 14, 2018 Feb 14, 2018

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Sahil

I expect you are aware that we had a few posts with similar issues after the 19.1 update.  In most cases I think a Preference reset fixed it.

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