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Day IT02
Participant
October 11, 2021
Question

Opening files takes several minutes

  • October 11, 2021
  • 4 replies
  • 3597 views

I'm currently using Photoshop 2020 (21.2.12) on a Windows 10 Pro Virtual Machine. This is my work computer, so I have no choice regarding the Photoshop version, or hardware configuration.

 

About a week ago, Photoshop started taking around five minutes to open files, regardless of size or type. It happens if I double click on a file to open, as well as when I alt-double click within other programs (such as InDesign) to edit. The only thing that works to open a file immediately is to drag and drop. I've tried uninstalling and reinstalling Photoshop and that didn't solve the problem.

 

 Is there anything that could cause this? Or anything I can do to try to fix it? I've switched to mostly drag/drop to open files, but my job often requires me to edit photos that are saved within a CRM system that I don't have access to the actual folder location and the only way I can access those is to alt-double click.

 

Any help would be appreciated.

    4 replies

    E
    Emile5C44
    Participating Frequently
    May 15, 2024

    Same issue here... Apparently no solution... Very annoying!

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    May 15, 2024

    @Emile5C44 

    Are you working over a network connection/NAS?

    E
    Emile5C44
    Participating Frequently
    May 16, 2024

    The VPN is too slow for this kind of work. Get a portable hard drive, put the images on that, work on them, take them back to the office.


    Hi. Thanks for your help, but I cannot do this. I must use the company's computer on the company's network. I can't even plug in a portable device on my work laptop. So please stop suggesting work arounds like this. All my softwares work fine, and actually Photoshop runs very well once I'm in. It is strictly a problem of opening PS and new files. For some reason I can't explain, if I go in PS -> File -> Open, it opens up in a second just fine. But if I double click on any PSD files it takes minutes...

    Thorondor
    Thorondor
    Participating Frequently
    July 22, 2022

    Adobe file management related to Photoshop is now nonexistent. I can hardly use open menu to open photoshop files. Double clicking PSD files in windows or Open in Photoshop buttons in other Adobe apps takes 5+ minutes to give any result. Reinstall does nothing.

    Thorondor
    Thorondor
    Participating Frequently
    July 22, 2022

    I now try to reinstall to some really old version, but  uninstall cannot be done because photoshop still running far back in the background so that cannot be found in Task manager.

    Thorondor
    Thorondor
    Participating Frequently
    July 22, 2022

    I used Adobe Cleaner tool, removed everything. 0 effect. Anyone else?

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    October 11, 2021
    quote

    I'm currently using Photoshop 2020 (21.2.12) on a Windows 10 Pro Virtual Machine. This is my work computer, so I have no choice regarding the Photoshop version


    By @Day IT02

     

    Are you sure about this? I'm using a Teams/business license at work, and it works the same way as my standard personal license. I still get the CC desktop app where I can update to run any version I want.

     

    Being locked in to a specific version is not how the CC is supposed to work. But maybe you have a different type of corporate license?

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    Day IT02Author
    Participant
    October 11, 2021

    Unfortunately it has nothing to do with the license - it's down entirely to the supplementary software we use. I work designing ads, and the advertising tracking software is only compatible with CC up to 2020, for InDesign and Photoshop, so I can't upgrade because it will break that compatibility and I won't be able to work within our tracking system. Upgrading would normally be my first instinct, but sadly it is not an option.

    Leslie Moak Murray
    Community Expert
    Leslie Moak MurrayCommunity Expert
    Community Expert
    October 11, 2021

    Try Edit>Purge>All

     

    -edit- Here is an article with more tips on enhancing performance:

    https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html 

     

    D
    Day IT02Author
    Participant
    October 11, 2021

    Thank you, but for some reason, when I go to Edit > Purge, all the options except "Video Cache" are greyed out. I'll have to spend some time going through the article you linked and see what else I can try.

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