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Trine5E57
Participant
November 18, 2020
Question

opening jpeg files in Photoshop

  • November 18, 2020
  • 2 replies
  • 147 views

I opened a new document in PS. Wanted to open a photo form my archive, a message appeared saying could not complete request as unknown or invalid jpeg marker was found. Never had this happen before, had just completed the lates update to PS. What could be the issue?

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2 replies

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
November 18, 2020

Actually that message nearly always means that the file is corrupt, but a prefs reset is always worth trying.

 

Here's where (you can also press ctrl+alt+shift when launching):

 

 

    T
    Trine5E57Author
    Participant
    November 18, 2020

    thx, I'll give it a go

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    November 18, 2020

    If you can open other images, but not this one, that particular image may be corrupt. Do you have a back-up copy (always wise).

    If you can't open any images and you've just downloaded a new version of Photoshop and you have the correct system spec, try resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences.

    T
    Trine5E57Author
    Participant
    November 18, 2020

    Thanks, trying to but my laptop is set to norwegian so not sure which one it is 🙂

     

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