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cdawson47
Participant
January 26, 2018
Answered

Opening Tiny Photos since update

  • January 26, 2018
  • 4 replies
  • 1546 views

Every since the update the other day, when I open up a photo in Photoshop, the image is tiny, like pinprick size.   The first time it did it, I had to FIND it, it was so small.   It has continued doing so.   Have to scroll to make them the proper size on the screen.   Something from the update or do I need to change a setting of some sort?   I don't want to have to do that every time I open an image.

    This topic has been closed for replies.
    Correct answer cdawson47

    Well, for whatever reasonI had to reset Bridge's preferences.   I discovered I couldn't open photos from Bridge.   When I reset it's preferences (using ctrl when I opened it), then everything worked right again.   Thankfully.

    4 replies

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    May 15, 2018

    This should be fixed now. Would anybody like to verify that this is resolved for them in the Photoshop CC 2018 (19.1.4) update that was just released?

    Please update Photoshop CC 2018 via the Creative Cloud desktop app and let us know if you continue to have any trouble.

    Update Creative Cloud apps

    Regards,

    Pete

      Kukurykus
      Kukurykus
      Legend
      May 15, 2018

      After 3 months if finally works again!

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      May 15, 2018

      Hi Kukurykus,

      Great, thanks for the feedback.

      Regards,

      Mohit

        Mohit Goyal
        Community Manager
        Mohit GoyalCommunity Manager
        Community Manager
        April 3, 2018

        Hi All,

        We are happy to announce the release of Photoshop CC 19.1.3 and have introduced the fix for Photoshop CC 2018 19.1: Photoshop opening images highly zoomed in unexpectedly | Photoshop Family Customer Community

        See what's new in this release: Fixed issues in Adobe Photoshop CC

        To update Photoshop CC to 19.1.3, click "Update" in the Creative Cloud desktop application next to Photoshop CC.

        Regards,

        Mohit

        Kukurykus
        Kukurykus
        Legend
        April 3, 2018

        Well I checked that in newest 19.1.3 before your post and the problem still exists:

        Photoshop CC 19.1.3 is now available. | Photoshop Family Customer Community

        That linked by you topic refers to bug that occured in 19.1.0, not like this in 19.1.1

        Kukurykus
        Kukurykus
        Legend
        March 5, 2018

        For anyone who wants to get to know why it happens check: There isn't enough room to display this document => bug !

        JJMack
        Community Expert
        JJMackCommunity Expert
        Community Expert
        January 26, 2018

        Try resetting your Photoshop preferences.

        JJMack
        C
        cdawson47Author
        Participant
        January 27, 2018

        Thank you JJMack.   Just gave that a try, but it did not solve the issue.   It has to be a setting of some sort.

        C
        cdawson47AuthorCorrect answer
        Participant
        January 27, 2018

        Well, for whatever reasonI had to reset Bridge's preferences.   I discovered I couldn't open photos from Bridge.   When I reset it's preferences (using ctrl when I opened it), then everything worked right again.   Thankfully.

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