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P: Could not complete your request because photoshop was unable to parse the postscript

Forum|Forum|8 years ago
November 15, 2017
15 replies
86999 views

I have the most updated version of Photoshop CC2018. I am trying to open an .eps file and I keep getting the error: "Could not complete your request because Photoshop was unable to parse the postscript". It would open them before. HELP

{Moderator note: Edited the thread title, PS-63010}

Problem or error

Correct answer nikunj.m

Hi,

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

Show previous replies

L

LBVDesigner

Participant

I got this same message when I was trying to open Photoshop this morning. Nothing else was open on my computer

O

ogedn

Participant

I closed everything and restarted my computer. Seems to be working now

Mohit Goyal

Community Manager

Several days ago I started getting that error alert every time Photoshop is started. Also, my Creative Cloud app doesn't work either. I cannot run Photoshop at all now and I cannot download an update.

Hi Stephen,

Thanks for the update. Could you please uninstall the Creative Cloud desktop app, restart your machine and reinstall the app using the following link: https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Once the Creative Cloud Desktop app is installed successfully, sign-in to the app and launch Photoshop from the app.

Let us know if that helps.

Thanks,

Mohit

alexandraJuniper

Participant

I am having this same problem. I created an EPS file in Illustrator with font outlined. I can then open my own file in photoshop. However, when I share this file with someone else, they are unable to open in photoshop. Receiving the same parsing error. We have tried saving to legacy formats, etc, and it is not working.

Theresa J

Community Expert

Alexandra, Why are you saving as EPS? It is an old and antiquated file format. PDF is the preferred replacement for EPS if you need to share the file with someone who doesn’t own Illustrator.

JJMack

Community Expert

How do you know that the files are good if you have no application the can open them?

JJMack

lydiam60396256Author

Participant

I have several eps files that I have opened before. Others are able to open them, but I cannot open ANY eps file.

mglush

Community Expert

Did you generate the file? Is the file a Photoshop eps or an Illustrator eps? Or was it generated in another program?

Michelle

lydiam60396256Author

Participant

I did not generate it. But none of the eps files I have (and have previously opened) will open.

mglush

Community Expert

Have you opened it before? If not, then I would say the file is corrupt. If it is something that someone sent you or you downloaded from the internet, try downloading it again or talk to the person who sent it to you. Do you have Illustrator? You might try seeing if it will open in Illustrator...

Let us know what happens!

Michelle

JJMack

Community Expert

Is the file good? Can you process it with other applications? Post a link to an uploaded copy of the eps file.

JJMack

lydiam60396256Author

Participant

Yes the file is good. Cannot post link. I do not have other applications that can open it.

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