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Леонид36271559nbym
Participant
December 19, 2024
Answered

P: Information & Discussion regarding the recent Photography Plan changes

  • December 19, 2024
  • 4 replies
  • 1708 views

Hello. I am an Adobe customer. I am using the photographer plan. Monthly payment. I pay US$9.99/month. Now I want to change my payment plan to yearly. To Save up to 33% on your next 12 months.
But when I click the "Update Subscription" button, the system gives an error - "Error: Plan not available
Unable to continue with this plan. Please choose another plan or if you believe you have received this message in error, please contact customer support."
Please help.

    Correct answer Ged_Traynor

    @Леонид36271559nbym you'll need to contact Adobe support about payment/cancellation issues
    Type agent in the chatbot to speak to a real person
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
    Twitter: @AdobeCare https://twitter.com/AdobeCare

    4 replies

    mikaels71195823
    mikaels71195823
    Inspiring
    December 20, 2024

    I have tried every way to get a answer on my question, Now I have Creative Cloud Photography-plan 20gb

    Will it remain after 15 January 2025? I have no chans to pay for a year in advance, I pay montly, can I still keep Creative Cloud Photography-plan?

    Best regards: Micke Seise
    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    December 23, 2024

    @mikaels71195823 Hi there,

     

    If your Photography plan (20GB) is currently on an annual plan, paid monthly, you can switch your billing to annual plan,  prepaid, by visiting your Adobe Account page and following these steps: Select the Manage Plan button, then the Update Subscription button. Follow the next steps to complete your request. You can also do so by contacting Adobe’s Customer Support. By doing this your plan price will remain same to $9.99/Monthly.

     

    For more info, check out the following FAQ: https://helpx.adobe.com/creative-cloud/faq/ccpp-20gb.html

     

    Hope it helps!

    Thanks,

    Mohit

    A
    abdelmalek010118467000
    Participant
    May 1, 2025

    Hello,

    I've noticed this month my monthly generative credits are down from 250 credits to only 100 credits, which is not fair in my opinion, I am a subscriber to the photography 20gb cloud plan since 4 years and I pay 120usd yearly which is only now 100 generative credits and the Photography 1TB with 500 generative credits and the price is 240usd yearly, 

    Photography plan 20gb : 100 generative credits 120 usd
    Photography plan 1tb : 500 generative credits 240 usd

    I suggest bringning back the 250 generative credits to the 20gb cloud plan it will be more fair and it will match the price difference, 

    If anyone has the same suggest or concern please comment below, 

    Also is there an email where I can send this suggetion to adobe ?

    Thanks.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    December 20, 2024

    For additional information regarding the recent Photography Plan Changes, please see these Help Documents and blog post:

    CCPP 20 GB:
    Lr 1 TB:
    Blog Post:

     

    Thanks,

    Cory - Photoshop Product Manager

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity ExpertCorrect answer
    Community Expert
    December 20, 2024

    @Леонид36271559nbym you'll need to contact Adobe support about payment/cancellation issues
    Type agent in the chatbot to speak to a real person
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
    Twitter: @AdobeCare https://twitter.com/AdobeCare

    Л
    Леонид36271559nbymAuthor
    Participant
    December 20, 2024
    Thanks!
    J
    judy04
    Inspiring
    December 19, 2024

    I just tried to renew my Photography plan for a year pain all at once.   It said 'if you do this will be $117....'  (maybe 119) but when I do it, it says $127...        Why and what's right?   (Current paid monthly plan was supposed to end today.)

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    December 19, 2024

    @judy04 you'll need to contact Adobe support about payment issues
    Type agent in the chatbot to speak to a real person
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
    Twitter: @AdobeCare https://twitter.com/AdobeCare

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