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Answered

P: Photoshop 22.3.1 freezes when using the Crop Tool

Forum|Forum|5 years ago
March 11, 2021
61 replies
43533 views

Can not crop an image in PS 2021. Whole program freezes.

{Moderator note: Edited the thread title, PS-64819}

Crash or freeze

This topic has been closed for replies.

Correct answer nikunj.m

Hi,

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

D

djmac308

Participating Frequently

Using version 23.0.1. Just started having this problem after latest update. I have already turned off Preferences > Performance > Use Graphics Processor. I don't think version 22.4 fixed this bug, at least not for all users.

B

brianB837

Participant

If you press the crop tool button, rotate it a little bit, it won't freeze and you can crop normally.

If you don't rotate and the first thing you do is select one of the sides or corners it will freeze.

K

kinsey1615

Known Participant

Ok! 22.4 supposed to fix this!!! Who wants to try it?!?!

K

kinsey1615

Known Participant

Update 22.4 seems to have fixed the problem!!! Yay!!!

nikunj.m

Correct answer

Community Manager

Hi,

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

Arbitro95

Participating Frequently

Adobe could have saved a great deal of face and user support by announcing
that a fix was being worked on. Lets just hope this fix works and they
have learned some transparency is essential dealing with users. --
Sent from My stupid phone,

M

MichaelKarlberg

Participant

Hi.

I am having trouble with Photoshop freezing when I try to use the texttool. There is no problem starting the program or using anything else but when I choose the text too and tru and use it the program freezes and I have to force windows to close it.

Any suggestions?

Ged_Traynor

Community Expert

Hi

Have you tried resetting the Tools

If that doesn't help try a preference reset

If neither of the above help try reverting back to version 22.3 from the Creative Cloud app

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MichaelKarlberg

Participant

Thanks Ged!

The preference reset did the magic and now it's working again.

Cheers!

chrisc90853726

Participant

Exact same problem for me (Windows 10, Nvidia Geforce GTX 750). Have been using 22.3.1 all week with no problems, suddenly this morning freezes as soon as I try to use the crop tool. "Use graphics processor" box is greyed out with a warning my drivers need updating (noticed that yesterday but ignored it whilst working). I tried all the stuff already mentioned (updated graphics driver, deleted preference files etc) nothing worked UNTIL I went back to previous version 22.3. Everything fine again now, PS automatically using the graphics processor again.Clearly a fix is needed with the next update.

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defaultx66fjokgta3m

Participant

Way to go Adobe! I can't crop photos after an upgrade. Please issue a fix ASAP, you should know better! WOW what a mess!!!

Jacarlin

Participant

I have the same issue with 22.3.1 but 22.3 is ok

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MiaGFSTrabaja

Participant

This issue is driving me nuts! I'm trying the solution of reverting to an older version.

T

tysobol

Participant

I'm relieved to see I'm not the only one who has been having this issue, but I'm absolutely floored by Adobe's lack of a reasonable response to this problem we're all having. I've had photoshop since 2014 and this is the worst it's ever performed. What other editing programs are you all using so I can switch over to them and get back to work?