P: Photoshop 22.3.1 freezes when using the Crop Tool

[default5bwx4up2mdsh]

Can not crop an image in PS 2021. Whole program freezes.

{Moderator note: Edited the thread title, PS-64819}

[Akash Sharma]

Hi there,

Sorry that the Crop tool is crashing Photoshop 2021 v 22.3. That shouldn't be happening, let us make it right.

What is your computer's OS and if you're on a Mac, are you using the one with M1 processor?

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
 
You may also try the steps mentioned here and see how it goes: 

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Thanks,

Akash

[pookie_fighter]

Hi Akash

I am having the same issue also. The problem started yesterday.

Ive unistalled and reinstalled. No other software has been installed recently.

Intel Core I5

16 GB RAM

SSD Drive for Photoshop and System

Windows 10 with latest updatges (UK)

Graphics Card: None, internal

[frankg3234193]

the graphics Processor is grayed out and is unresponsive. (I am not using a Mac) 

[ChristianD80]

Since I installed the latest update of Photoshop I cant use the crop tool anymore.

I select the tool but when I want to change the crop area size, photoshop freeze and I must close it with CTRL+ALT+DEL.

All was working fine with previous version...

[Akash Sharma]

Hi there,

Sorry that the Crop tool is crashing Photoshop 2021 v 22.3. That shouldn't be happening, let us make it right.

What is your computer's OS and if you're on a Mac, are you using the one with M1 processor?

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
 
You may also try the steps mentioned here and see how it goes: 

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Thanks,

Akash

[ChristianD80]

Hello,

Here is my config

Intel Core I7 4790

16 GB RAM

SSD Drive for Photoshop and System

Windows 10 20H2 (French)

NVidia GeForce 960 GT 2GB (Drivers version 461.72)

Graphic processor was already disabled in photoshop

[default5mseni44awzd]

Same here I'm sick of it 

[defaultozedk0dwtat8]

I have the same problem, since the latest update the crop tool locks up Photoshop and I have to do a Ctrl+Alt+Delete to close it.

Yes I have checked that Use Graphics Processor is un-checked.

Gary

[defaultozedk0dwtat8]

My system is 

CPU - i9 - 9900K @ 3.60 GHz

Ram - 32 GB

Windows 10

nVidia GeForce RTX 2080Ti

[Externalized Photography]

Hi having same issues here. Crop is freezing entirely. Just updated. 

[jerrym74414974]

This issue is driving me nuts.  Come on Adobe.  Fix the bloody thing....

Photoshop v23.5.1

i7-6700 CPU 3.40Mhz

32GB Ram

Windows 10 v

.20H2

OS Build 19042.1706

[Akash Sharma]

Hi All,

Thanks for providing the details. 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

Thanks, 

Akash

[defaultozedk0dwtat8]

I have gone back to 22.2 which is working perfectly for me

[defaultsvisu5ixdf9f]

Just spent an hour plus on a chat with Adobe suuport who advised to go back to 22.0.1. I also went back to 22.2 from 22.3 and all is working again. Adobe support blaming the graphics card for the issue. it's the easy option.

[defaultsvisu5ixdf9f]

looking at the thread, it seems that multiple Nvidia GeForce graphic cards  are having the issues.

[defaultm5z3fllmqc7n]

Correct. I am having the same problem with an Nvidia GeForce GT 640, even after updating to the latest driver.

[alaind]

Same issue, AMD Radeon Pro card.

[default5bwx4up2mdsh]

Hi,
Try this it worked for me:-
EditPreferencesPerformanceand if "use graphics box is unchecked, check it"
Hope this helps
Alan

[gracieb96121181]

This worked for me as well  (Preferences - check the 'use graphics processor' box)

[alaind]

Tried that, doesn't help. Will downgrade to previous version. Hope they're working on a fix.

[default5mseni44awzd]

How do you go back to 22.2 please ??

[mark5612]

To revert to version 22.2, first  open Adobe Creative Cloud; then click the three dots next to PhotoShop. Choose Other Versions and then select 22.2. All fixed.

[default5mseni44awzd]

Thank you it works !!

Sent from Mail for Windows 10

[ChristianD80]

It works after resetting setting but all preferences are lost. Not the best solution since it's the update which corrupts some settings. It should have some tools to repair the settings....