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P: Photoshop 22.3.1 freezes when using the Crop Tool

Forum|Forum|4 years ago
March 11, 2021
61 replies
43533 views

Can not crop an image in PS 2021. Whole program freezes.

{Moderator note: Edited the thread title, PS-64819}

Crash or freeze

This topic has been closed for replies.

Correct answer nikunj.m

Hi,

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

Show previous replies

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dannyb67755090

Participating Frequently

Same problem here after the last update, very annoying. I can still crop in the Raw editor so for a while I can use this as a workaround, but I really hope this get's fixed.

D

dannyb67755090

Participating Frequently

I went back to 22.3 and it's all working again...please fix this.

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default5mseni44awzd

Participating Frequently

same here crop tool just freezes despite checking the "checking Graphic Processor"

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default5mseni44awzd

Participating Frequently

I do have the same problem with my latest PS 2021 version the system just freezes and I have to restart my computer so now using the 2020 PS version and all works fine on the old system,there seems to be a problem with the 2021 version,can it be fixed ???

E

Externalized Photography

Participant

You know the fact that we have to change our settings to accomidate Adobes mess up is really dumb. Also note it went away for a while and now its doing it again lol.

K

kinsey1615

Known Participant

Adobe wants to keep blaming the Graphics card. It's not the fault of the graphics card, it's the fault of the software written to crop a photo. Why they think that if everything else works except cropping, that it could be the fault of the graphics card, is beyond me. Here's an idea...correct the code for cropping!!!

mark5612

Participating Frequently

Given that the "Create a duplicate layer" work around fixes the problem reinforces what you say: IT'S THE SOFTWARE! Nothing wrong with the graphics card if this work around fixes.

Bertilsson

Inspiring

as updatet to 22.3.1 crop tool does't freeze but only leaves some pixel left, no matter the size of thje crop. Tried to uncheck grapic processor but no difference. Can not chose any level above basic. NVIDIA GTX 1070. As crop doesnt work without grapic card it should be blamed!

Paul Ostrum

Known Participant

The box for use graphic processor is greyed out and I cannot place a check in the box. I updated the graphic card driver but still won't work.

Camp ASCCA

Participant

me too.

Arbitro95

Participating Frequently

I have this same issue. In system info I get the notice that GPU snifter crashed 4/11/21. Under preformance my video card is 'unknown' and use GPU is greyed out. LRC works fine on same machine. Revert to earlier version allows work, but not what we are paying for.

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lcumings

Participating Frequently

Photoshop 2021 build 22.3.0 locks up whenever I use the crop tool. Also, in preferences/performance, PS tells me it detectes an error in my display driver. I have the Intel UHD Graphics 630 with the latest driver (27.20.100.9316) and Microsoft tells me it's working properly. I'm having to process pictures in PS 21.2.7.

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HorstB82B

Participant

Hallo, seit der Installation der Photoshop Version 22.3.1 funktioniert das Zuschneidewerkzeug nicht mehr und beim Versuch dieses zu benutzen hängt sich das Programm auf. Kann dann nur noch mit dem Task-Manager geschlossen werden.

Bitte um umgehende Lösung!!

{Thread title edited by moderator}

marliton

Community Expert

Hi. Please try:

Resetting the tool: http://jkost.com/blog/2019/02/resetting-tool-options-in-photoshop-cc.html#:~:text=Control%20-click%20(Mac)%20%7C,bar)%20to%20their%20default%20state.
Restoring the preferences: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Marlon Ceballos

Ž

Žížala

Participant

Does anyone else have this issue? I'm going back to 22.3 and hoping it will be OK again. Got really annoyed today having to kill Photoshop in Task Manager 4 times to shut it down after it froze 😕😕

nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Photoshop 22.3.1. Please ensure you have all available Windows updates installed on the computer.

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if it helps. If it helps, you can check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If the issue persists, you can try resetting the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

Let us know how it goes!

Regards,

Nikunj

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DiegoCatanese

Participating Frequently

The only time I use PS 22 is when I mistakenly click on it. I exclusively use PS 21 at this point. PS 22 is a disaster.

I have a suggestion for Adobe: include code that, when the software crashes or freezes, a timer starts that tracks the time it takes to get back to where the user was when the software failed. Use that timer to calculate a credit for user downtime, and at renewal, discount the subscription. Also, automatically include an additional discount for users who are renewing their subscriptions.